A Modern, End-to - End Contact Center Platform Built to Automate, Elevate, and Transform CX
Contact Center and Customer Experience
Your Contact Center can now operate with intelligent automation at every stage: streamlining service, enabling proactive engagement, and empowering agents to perform at their best. Our AI-driven, omnichannel CCaaS platform unifies communications, orchestrates workflows, and delivers consistent, personalized experiences across every customer touchpoint.
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Industry-Best Pricing Without Compromise
Get enterprise-grade capabilities with transparent, flexible pricing that avoids bloat, lock‑in, and unnecessary features.
Work and Hire Anywhere
Enable remote and hybrid teams with secure, device-agnostic‑ access, BYOD support, and optimized performance across any network.
AI-Driven Agent & Supervisor Tools
Realtime guidance, analytics, and automated workflows help supervisors optimize‑ staffing and empower agents to work more efficiently.
IT & CX Alignment on One Platform
A single architecture built for reliability, security, and scalability ensures IT can support CX without operational friction.
White-Glove Implementation & 24/7 Support
Dedicated experts deliver consultative deployment, ongoing optimization, and continuous support.
AI-powered routing and prioritization
Real time sentiment and intent analysis
Automated quality monitoring
Enhanced security and compliance controls
Low-code workflow designer
Agent & Supervisor Tools
Workforce Optimization
Microsoft Teams Integration
Call Recording with Voice AI
CRM integrations
Omnichannel Call Center
Agent & Supervisor Tools
Workforce Optimization
DaaS Accessible
Receptionist App
Unified with PBX
Multi-level Auto Attendant / Hunt Groups
Microsoft Teams Integration
Open Seating
Advanced Reporting
IVR, Surveys, Callbacks
One Partner, Total Accountability
Unify UCaaS, CCaaS, and IT operations under a single provider with end-to‑-‑end responsibility.
Comprehensive Security and Compliance
HIPAA, PCI, SOC2, ISO 27001/27002, NIST, and more, ‑built into every layer.
Predictable Costs, Scalable Support
Flexible pricing with no hidden fees and resource-ready support.
Unified Experience
A consistent agent and customer experience across PBX, UC, and Contact Center.
Scalable, Future-Ready IT
AI-driven optimization, automation, and analytics to modernize operations.
“We haven’t missed a beat. The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now because of how seamless this has been for our organization. People are very appreciative that we’re in this position and everything is working. It has been wonderful.”
Ryan Easter
Principal and Director of IT, Johnson Investment Council
“XTIUM facilitated the most successful and smooth data center move we’ve ever experienced. Even more, their desktop solution enabled us to quickly resolve our technology bottlenecks so that IT could deliver strategic business value faster. The combination of rapid integration and cost savings has allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”
Jeff Francis
VP of IT, US Dermatology Partners
"Tenfold is the market leader for cloud-based CRM integration and we have been a client of XTIUM for 6 years. As our business grew and needed to adapt, we deployed their Microsoft Teams with Cisco voice solution. This has enabled our employees to work productively from anywhere. We have also been able to manage our costs while providing a scalable, supportable communications technology that will evolve over time and exceed our needs.”
Dan Sincavage
Co-founder, Tenfold
"That’s the type of proposition I like to bring to the Board of Directors. I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and we are going to save over $300,000 a year.’ It makes it easy for me to sell!"
Ken Schultz
CIO of Ogletree Deakins
"Everything was flowing, everyone's connecting..... just seamless! And everything just worked. We haven't been down since we went remote."
Chief Information Officer, Friedman, LLP
"Hosting our infrastructure with XTIUM has always provided our business with operational ease and flexibility. Their commitment to HIPAA/HITRUST, compliance, infrastructure, stability, and performance are critical aspects of our partnership."
Charles Halfpenny
CTO and Founder of Halfpenny Technologies, Inc.
