Omnichannel Contact Center for Secure CX

Optimize Agent Performance and Elevate Customer Service - All on a Cohesive, IT Approved Platform

Your contact center isn't just about answering calls—it's the hub of customer experience. Yet, too many solutions create more complexity than they solve. Disjointed systems, lack of visibility, and costly, inflexible platforms slow down operations and frustrate both agents and customers.

Our Contact Center changes that. Built for IT and CX leaders, our fully featured omnichannel platform unifies communications, integrates seamlessly with Microsoft Teams, and gives you enterprise-grade functionality—at a fraction of the cost of traditional solutions.

Integrated Communications, No Silos

Your contact center and PBX shouldn’t live in separate worlds. XTIUM’s single, unified platform aligns your contact center with business communications, eliminating agent friction, reducing dropped calls, and improving customer experience.

Industry-Best Pricing Without Compromises

Most enterprise-grade contact centers force you into bloated contracts and rigid pricing. XTIUM delivers a world-class customer experience at significantly lower costs, freeing up budget without sacrificing functionality.

Work and Hire Anywhere, Without IT Headaches

Remote and hybrid work are here to stay. XTIUM makes it easy to hire and support agents anywhere, with built-in BYOD capabilities and seamless work-from-home deployment—without sacrificing security or performance.

Agent & Supervisor Tools That Drive Efficiency

Stop juggling disconnected systems. XTIUM improves staffing, agent workflows, and supervisor oversight with real-time analytics, AI-driven insights, and automation that help you optimize contact center performance.

Built for IT & Contact Center Alignment

IT teams need stability, security, and scalability. CX leaders need speed, agility, and insight. XTIUM bridges the gap by integrating legacy PBX with modern contact center capabilities, so you don’t have to rip and replace your existing infrastructure.

White-Glove Implementation & 24/7 Support

Unlike vendors who leave you with a complex setup and minimal support, XTIUM offers a fully managed, consultative implementation with ongoing 24/7 support from dedicated experts.

Call Recording with Voice AI

CRM integrations

Omnichannel Call Center

Agent & Supervisor Tools

Workforce Optimization

DaaS Accessible

Receptionist App

Unified with PBX

Multi-level Auto Attendant / Hunt Groups

Microsoft Teams Integration

Open Seating

Advanced Reporting

IVR, Surveys, Callbacks

XTIUM vs. Traditional Contact Center Vendors

XTIUM Contact Center	Typical Competitors
Customized Cloud Strategies – Tailored solutions that fit your unique business needs, not a cookie-cutter SaaS model.	One-Size-Fits-All – Limited customization, forcing businesses into pre-built configurations that don’t always fit.
True Unified Communications (UC + CCaaS) – Fully integrates PBX, UCaaS, and Contact Center into a single solution.	Overlay Solutions – Most vendors provide separate, disjointed platforms, creating unnecessary complexity.
Deep Integration with Microsoft Teams & DaaS – The only mid-size proprietary contact center with native Teams & Desktop-as-a-Service integration.	Basic Integrations at Best – Many vendors offer only API-based overlays, adding friction and management headaches.
All-in-One Cloud Provider – XTIUM delivers CCaaS, UCaaS, Teams Direct Routing, DaaS, DRaaS, Network, and more, all under one roof.	Multiple Vendors Required – Competitors require third-party add-ons for key functionalities, leading to integration issues and higher costs.
Billing Starts Only After Implementation – No paying for services before you can use them.	Billing Starts 30-45 Days After Contract – Competitors start charging before deployment is even complete.
No Hidden Fees – 24x7 U.S.-based support, dedicated account management, and call center consulting at no extra cost.	Ongoing Hidden Costs – Extra fees for support, training, and consulting add up quickly.
Simple Pricing & Contracts – Transparent, flexible pricing models that balance cost and capabilities.	Complex, Restrictive Pricing – Long-term contracts with confusing pricing structures.
Flexible Licensing & Port Sizing – Adjust licenses based on your business needs with port and concurrent call flexibility.	Rigid Licensing & Port Sizing – Many vendors lock you into expensive per-seat models with no flexibility.
Financially Strong & Stable – Backed by a history of stability and continuous innovation.	Uncertain Future – Many competitors are struggling with funding, mergers, or acquisition uncertainty.

The XTIUM Difference: CCaaS That Works Without Headaches

One Partner, Total Accountability

Consolidate IT services with a trusted partner who takes full ownership of your UCaaS & CCaaS environment—no finger-pointing, no delays.

Comprehensive Security and Compliance

Protect your customer data with industry-leading security and compliance certfications including ISO 27001, HIPAA, HITRUST, PCI, SOC-2 and NIST.

Predictable Costs, Scalable Support

Control costs with transparent pricing—no surprise fees, hidden charges, or unexpected resource shortages.

Unified Experience

Eliminate silos and disjointed user experience by integrating your contact center, PBX and Microsoft Teams ensuring they work together seamlessly.

Scalable, Future-Ready IT

Boost agent efficiency with AI-driven insights, real-time analytics, and workflow automation—improving customer experience while reducing operational overhead.

Deep Expertise, Real Results

Direct access to technical specialists to ensure fast problem resolution and proactive support ensuring your agents stay connected, productive, and secure, all while elevating customer experience.

“We haven’t missed a beat. The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now because of how seamless this has been for our organization. People are very appreciative that we’re in this position and everything is working. It has been wonderful.”

Ryan Easter

Principal and Director of IT, Johnson Investment Council

“XTIUM facilitated the most successful and smooth data center move we’ve ever experienced. Even more, their desktop solution enabled us to quickly resolve our technology bottlenecks so that IT could deliver strategic business value faster. The combination of rapid integration and cost savings has allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

Jeff Francis

VP of IT, US Dermatology Partners

"Tenfold is the market leader for cloud-based CRM integration and we have been a client of XTIUM for 6 years. As our business grew and needed to adapt, we deployed their Microsoft Teams with Cisco voice solution. This has enabled our employees to work productively from anywhere. We have also been able to manage our costs while providing a scalable, supportable communications technology that will evolve over time and exceed our needs.”

Dan Sincavage

Co-founder, Tenfold

"That’s the type of proposition I like to bring to the Board of Directors. I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and we are going to save over $300,000 a year.’ It makes it easy for me to sell!"

Ken Schultz

CIO of Ogletree Deakins

"Everything was flowing, everyone's connecting..... just seamless! And everything just worked. We haven't been down since we went remote."

Chief Information Officer, Friedman, LLP

"Hosting our infrastructure with XTIUM has always provided our business with operational ease and flexibility. Their commitment to HIPAA/HITRUST, compliance, infrastructure, stability, and performance are critical aspects of our partnership."

Charles Halfpenny

CTO and Founder of Halfpenny Technologies, Inc.

Industry-recognized and certified to support your IT needs

Trusted by 1,400+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. Our deep bench of technology specialists brings proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.

are now XTIUM

Enabling Agents to Deliver Unified, Secure CX

Contact Center and Customer Experience