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are now XTIUM

Managed Network Services

Always Connected, Always Secure

3x Leader, Gartner Magic Quadrant for Managed Network Services

Your network can’t afford to fail. Our AI-driven platform gives you total visibility, predicts issues early, fixes issues fast, and keeps your business running—no noise, no guesswork, only reliable networks, real results.

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You Need Networks That Don’t Quit — Even When Everything Else Does

Today’s IT leaders are battling more complexity than ever. Keeping your network secure, stable, and high-performing isn’t just about uptime — it’s about protecting your business. But modern networks are harder than ever to manage.  Here's why.

Rising IT complexity

Managing multi-cloud environments, aging infrastructure, and growing security threats takes time — time your team doesn’t have.

Lack of in-house expertise

You can’t scale your network without the right expertise. And skilled IT talent is hard to find — and harder to keep.

Confusion caused by new tools

The number of enterprises automating half their network activities will triple by 2026 (Gartner® 2024), yet too many tools create noise — not clarity.

Network Management That Thinks Ahead

Managing complex networks isn’t about chasing problems — it’s about stopping them before they start. Our global Network Operations Center is powered by our award-winning AIOps observability platform, which we use ourselves as well. Whether managing on-prem, cloud, or hybrid infrastructures, you gain:

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24/7 network monitoring

Full-stack visibility across your IT environment — from network to applications — ensuring issues are spotted early and handled fast.
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Fast, Reliable, Incident response

Our automation and expert-first touch resolution address problems before they impact your business.
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True root cause analysis

Our patented techniques cut through alert noise to pinpoint the real cause — so you fix the problem, not the symptoms.
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Business impact monitoring

We prioritize issues based on what matters most — your business outcomes — so you’re always focused on the right fixes.

We Don't Just Keep Your Network Up - We Help Your Business Thrive

We turn IT chaos to business results by delivering:

  • Operational efficiency – We take on the heavy lifting of network management, so your team can focus on driving strategic outcomes.
  • Stronger Uptime & Predictable Costs - Our proactive automation and rapid response reduce downtime, improving performance and controlling costs.
  • End-to-End Support – Our experts extend your IT team from design through deployment — filling skill gaps and ensuring smooth transitions.
  • Security & Compliance You Can Count On - We meet the highest standards with ISO 27001, SSAE 18 Type II, and HIPAA certifications — so you can focus on growth, not risk.
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Recognition

3x Leader in Gartner® Magic Quadrant™ for Managed Network Services

  • Best-in-Class Network Reliability – Uptime guarantee with AI-driven optimizations.
  • Global Reach, Local Expertise – Supporting enterprises across 27,000+ locations worldwide.
  • Trusted by Fortune 500 Companies – Proven expertise in multi-cloud, security, and infrastructure management.
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CASE STUDY
Manufacturing  |  Rolex

Challenge:  
Rolex operates multiple US-based facilities that are a combination of front-of-house, sales, and manufacturing, and also leverages retail houses for product distribution They required 24x7 NOC services to alleviate operational burdens from their corporate IT network team, which needed to focus on engineering and business transformation, and to accommodate IT personnel capacity concerns.

Customer estate:
Full-stack network and voice with WAN/LAN, WiFi, Unified Communications plus apps, and security assets. More than 500 network infrastructure devices, UC and CC clusters and apps supporting more than 1,000 voice endpoints.

Solution:
XTIUM full-stack 24x7 NOC services, supported by a geo-redundant observability monitoring cluster. Today the cluster provides network discovery, network root-cause analysis automations, network config backup, UC app/trunk monitoring, CDR analytics, business impact models, dashboards and reporting.

We Solve The Network Problems That Slow You Down

Growing Complexity

icon_question_mark The Challenge

As tools are added and needs change, businesses struggle with the increasing complexity of their network infrastructure

icon_lighbulb The Solution

Seamlessly manage all aspects of your network infrastructure, offering a unified platform for communication and workflow integration.

Resource Constraints

icon_question_mark The Challenge

Difficulty in recruiting and retaining skilled IT engineers. Limited in-house expertise and resources to manage and optimize network operations.

icon_lighbulb The Solution

A deep team of seasoned network operations professionals for 24x7xAlways monitoring, management, and troubleshooting

Performance

icon_question_mark The Challenge

Ensuring performance and availability of critical business applications and network infrastructure.

icon_lighbulb The Solution

Operational data allows analysis of changes in network behavior that can impact the end-user experience.

Security Risks

icon_question_mark The Challenge

Rising security threats and challenges in safeguarding the network infrastructure to protect our client's people, customers, and property.

icon_lighbulb The Solution

State-of-the-art security measures protect network resources and data, delivered as a service.

Scalability Issues

icon_question_mark The Challenge

Difficulty in scaling network resources efficiently to meet changing business demands.

icon_lighbulb The Solution

Easily adjust network capabilities to match business growth and fluctuating demands.

Tired Of Network Issues Distracting Your Team?

Let’s talk about how we can help you stay ahead of problems, reduce noise, and keep your network performing — so your team can focus on what really matters.
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A comprehensive suite of services

While many application and service providers focus exclusively on these aspects of network management, We go beyond by delivering a comprehensive, fully managed solution that combines these features with proactive intelligence and unmatched reliability:

  • End-to-end network management – Covering monitoring, optimization, and troubleshooting.
  • Multi-cloud and hybrid network support – Helping businesses connect across on-prem, cloud, and edge environments.
  • SD-WAN capabilities – Offering intelligent traffic routing and network automation.
  • Security integration – Providing firewalls, SASE, zero-trust frameworks, and compliance solutions.

XTIUM’s MNS Portfolio
Purpose-Built for Modern Enterprises. Delivered by One Trusted Partner.

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MPaaS

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UCaaS

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CCaaS

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CollabaaS

MPaaS (Managed Platform as a Service)

Our AIOps-based observability platform enables our customers to reduce managed services costs and improve their profitability. It’s an MPaaS platform that can be provided as a standalone observability solution or included with our MNS.

Today's Visibility Gaps
  • Lack of real-time observability and IT visibility
  • High costs for monitoring cloud, hybrid, and on-prem infrastructure
  • Slow troubleshooting due to fragmented monitoring tools
Smart Solutions
  • End-to-end observability – AI-driven insights provide a unified view of IT performance.
  • Proactive issue resolution – Intelligent automation minimizes downtime and improves system health.

UCaaS (Unified Communications as a Service)

Enhanced communication efficiency and collaboration capabilities bring multiple communication methods, such as voice, video, messaging, and file sharing into a single, unified platform.

Legacy Limitations
  • Disconnected collaboration tools hinder productivity
  • High costs of maintaining traditional PBX systems
  • Poor scalability for a growing hybrid workforce
Future-ready Approach
  • Seamless cloud communications – Unified messaging, video, and voice improve team collaboration.
  • Lower IT costs – Reduce hardware and infrastructure expenses while scaling effortlessly.

CCaaS (Contact Center as a Service)

Monitor and manage the full Contact Center stack, providing fault management, network performance and business impact assessment. Our 24x7xAlways ITIL incident management and remediation service is staffed by experienced certified engineers.

Contact center hurdles
  • Slow customer response times and service inefficiencies
  • High operational costs for legacy call center systems
  • Inconsistent customer experience across digital channels
Smart Service Delivery
  • AI-powered customer engagement – Faster, more personalized service with intelligent automation.
  • Cost savings & scalability – Streamline contact center operations while adapting to demand.

Collab aaS (Collaboration as a Service)

Get comprehensive monitoring and management of your collaboration technologies (MS Teams, Cisco Webex, etc.) and the underlying network infrastructure. Our suite of collaboration tools integrates seamlessly with existing workflows and IT environments, streamlining team interactions and project management.

Team Friction Points
  • Fragmented collaboration tools slow down productivity
  • Security concerns with unmanaged file sharing
  • Limited visibility into team workflows and projects
Modern Collaboration
  • Centralized collaboration hub – Integrate chat, video, file sharing, and workflows into one secure platform.
  • Enhanced security & compliance – Protect data and communications with enterprise-grade security controls.

Get the Latest  Gartner® Magic Quadrant Report For MNS

In this report, Gartner outlines the market landscape and upcoming technology trends and evaluates leading vendors that deliver managed network services today. 

How Regulatory Industries Leverage Our MNS Solution

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Legal: Secure & reliable IT for law firms

Legal Industry Needs
  • Law firms require secure, always-available networks for case management and legal research.
  • Sensitive client data must meet strict regulatory compliance.
Tailored for law firms
  • Zero downtime for critical systems – Always-on connectivity ensures legal teams can access case files instantly.
  • Regulatory compliance & data security – End-to-end encryption and proactive monitoring protect confidential data.
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Finance: Uninterrupted trading & transactions

Financial Industry Demands
  • Financial institutions need high-speed, low-latency networks for real-time trading.
  • IT security is essential to protect against cyber threats and fraud.
Market-ready Infrastructure
  • Ultra-fast, secure networks – Optimized bandwidth ensures real-time transaction processing.
  • Advanced threat protection – AI-driven security shields networks from fraud and cyberattacks.
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Healthcare: Always-on connectivity for patient care

Healthcare Priorities
  • Hospitals rely on real-time data sharing for patient records and telemedicine.
  • Network downtime can disrupt critical healthcare services.
Medical environment support
  • Reliable, 24/7 network uptime – Supports electronic health records and medical imaging without disruption.
  • HIPAA-compliant security – Ensures data privacy and compliance with healthcare regulations.

Ready To Start A Conversation?

We’re a team of trusted technology experts that work as an extension of company's IT team to help solve problems, deliver business outcomes. From the first exploratory appointment to post-implementation support, we are always available to help.

Industry-recognized and certified to support your IT needs

Trusted by 1,400+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. Our deep bench of technology specialists brings proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.