+ .png?width=126&height=21&name=EIPLogo2021-white-NoTag%20(1).png){kind=small}
How XTIUM Reinvents the Contact Center
Enterprise-Class Contact Center Architecture
Our hosted CCaaS solution delivers high availability, intelligent call routing, and elastic scalability—ready for complex contact center environments.
Built-In Analytics and Insights
Get visibility into key performance metrics, customer experience data, and call routing behavior—directly through the platform’s native dashboards.
AI-Powered Interactions and Automation
Enhance customer service with built-in AI features, including intelligent call routing, voice transcription, agent assist, and smart IVR.
Omnichannel Engagement, Seamlessly Integrated
Deliver consistent customer experiences across voice, chat, SMS, and digital channels—fully integrated with your CRM and business systems.
Secure and Compliant by Design
Support data protection, identity access controls, and call recording policies that help align with HIPAA, PCI, and other compliance frameworks.
Find the Right Fit for Your Workforce
= Strong Offering 
= Partial / Indirect 
= Not Available
| Features & Benefits | XTIUM UCaaS | Genesys Cloud CS | Five9 Intelligent Cloud Contact Center Platform | NICE CXone Mpower | Talkdesk | Cisco Webex Suite | Amazon Connect | AT&T | Orange | Zoom |
|---|---|---|---|---|---|---|---|---|---|---|
| Complete Hosted Contact Center Platform (Routing + Apps) |
|
|
|
|
|
|
|
|
|
|
| Real-Time Analytics & RCA |
|
|
|
|
|
|
|
|
|
|
| AI-Powered Fault Detection |
|
|
|
|
|
|
|
|
|
|
| Omnichannel + Callback + SMS |
|
|
|
|
|
|
|
|
|
|
| CRM + Workflow Integration |
|
|
|
|
|
|
|
|
|
|
| Technology Platform O/S |
|
|
|
|
|
|
|
|
|
|
| Built-in Admin Tools & Self-Service Portals |
|
|
|
|
|
|
|
|
|
|
| Gartner 2025 CCaaS Customer Rating | 4.9 (14) |
4.6 (825) |
4.5
(641) |
4.8
(not specified) |
4.3
(736) |
4.4 (3,080) |
Not specified | 5.0 (3) |
4.2 (5) |
Not listed |
| Gartner 2025 CCaaS Customer Rating | 4.0 (22) |
4.0 (258) |
4.2 (77) |
4.0 (588) |
4.5 (732) |
4.4 (7,447) |
4.5 (46) |
5.0 (3) |
Not specified | 5.0 (1) |
| Gartner 2025 CCaaS Customer Rating | 4.9 (14) |
4.3 (1,406) |
4.1 (524) |
4.3 (1,718) |
4.5 (2,418) |
4.2 (18,358) |
4.4 (63) |
3.9 (14) |
Not specified | 4.3 (46) |
| Gartner 2025 CCaaS Customer Rating | Support, Integration, Ease of Use | Ease of Use, Features, Helpful | Ease of Use, Customer Support, Helpful | Ease of Use, Efficiency, Features | Ease of Use, Call Manage-ment, Helpful | Ease of Use, Video Quality, Video Conferencing | Easy Implementation, Ease of Use, Call Recording | Video Streaming, Session Recording, File Sharing | Not specified | Ease of Use, Features, Intuitive |
