atsg_logo_rev  +  EIPLogo2021-white-NoTag (1) 

are now XTIUM

Managed Platform as a Service (MPaaS)

Total IT Visibility. Smart Automation. High Performance.

Schedule a Call
MNS Hero Image

AI-powered observability that solve IT problems before they occur

Enterprises today face increasingly complex IT environments, spanning on-premises, cloud, and hybrid infrastructures. As networks grow, so do the challenges of monitoring performance, securing endpoints, and managing operational efficiency.

XTIUM’s 3x Gartner® recognized Managed Platform as a Service (MPaaS) delivers:

  • Proactive IT Management – Detect and resolve issues before they impact your business.
  • AI-Driven Insights – Gain real-time visibility across on-premises, cloud, and hybrid environments.
  • Optimized Network Performance – Ensure seamless connectivity and improved user experience.
  • Intelligent Automation – Automate routine tasks to boost efficiency and reduce costs.
  • Flexible Deployment – Available as a standalone observability solution or integrated with our award-winning Managed Network Services, recognized by Gartner® as a Magic Quadrant leader three years in a row.

Why IT Leaders are Turning to MPaaS

90%+

of mid-size and large enterprises experience average hourly downtime costs exceeding $300,000, making proactive monitoring and rapid fault resolution critical (Source: ITIC, 2024).

98%

of enterprises report automation issues contribute to SLA breaches, pointing to a clear need for more integrated automation and observability tools. (Source: Broadcom Software Academy, 2024).

60%

report that SLA breaches are a monthly occurrence, driving increased costs, reduced revenue, and lower customer satisfaction (Source: Broadcom Software Academy, 2024)

88%

of technology leaders say the complexity of their tech stacks has increased in the past year, a challenge which can be overcome with AI-driven analytics and automation.  (Source: Dynatrace State of Observability, 2024).

Proven Expertise in Managing Complex IT Environments

  • Extensive Experience – Trusted by hundreds of customers across diverse industries.
  • Scalable Management – Successfully managing over 3 million endpoints with precision.
  • Proactive Oversight – Handling tens of thousands of events monthly to ensure optimal performance and security.
  • Reliable Partnership – Delivering consistent results for enterprises and managed service providers alike.
Gartner_Magic_Quadrant_MNS

One Solution. Four Critical IT Challenges Solved

IT Complexity & Siloed Monitoring Tools

icon_question_mark The Challenge

Organizations rely on multiple, disconnected monitoring tools, creating blind spots, inefficiencies, and slow issue resolution.

icon_question_mark The XTIUM Solution
  • Delivers a unified observability platform with real-time monitoring of network, security, collaboration, and contact center environments.
  • Provides full-stack service assurance from infrastructure to endpoint for 360-degree visibility.
  • Features AI-driven event correlation and automation, reducing false alarms and manual troubleshooting.

High Costs of IT Operations & Network Downtime

icon_question_mark The Challenge

Unplanned outages, slow issue resolution, and fragmented IT management increase operational costs and impact business performance.

icon_question_mark The XTIUM Solution
  • Offers AI-powered fault analysis that automates root-cause identification, reducing Mean Time to Resolution (MTTR).
  • Includes predictive analytics and self-healing automation to minimize disruptions.
  • Provides role-based dashboards and SLA reporting to track performance, uptime, and business impact.

Scalability for Growing IT Environments

icon_question_mark The Challenge

Mergers, acquisitions, and rapid IT expansion create monitoring gaps and increased complexity.

icon_question_mark The XTIUM Solution
  • Includes automated asset discovery for dynamic IT landscapes.
  • Provides flexible deployment models supporting hybrid, cloud, and on-prem infrastructures.
  • Delivers multi-tenant capabilities for MSPs and enterprise IT teams managing multiple environments.

Ensuring Compliance & Security Monitoring

icon_question_mark The Challenge

Organizations must meet strict compliance standards (PCI-DSS, HIPAA, ISO 27001, GDPR) while protecting against security threats.

icon_question_mark The XTIUM Solution
  • Features built-in security analytics and anomaly detection for proactive threat monitoring.
  • Comes with custom compliance dashboards with automated audit reporting.
  • Provides secure access controls and encrypted data monitoring across all devices.

XTIUM MPaaS:
Features & Benefits

XTIUM MPaaS is designed for enterprises that need tools and automations for their NOC or want to consume full-stack monitoring services for network, security, and collaboration apps.
  • Full-Stack Service Assurance
    Proactive monitoring of networks, applications, security, collaboration tools, and contact center systems.
  • AI-Driven Fault Detection & Automation
    Auto-discovered topology mapping, machine learning-based root cause analysis, and intelligent workflows.
  • Role-Based Dashboards & SLA Reporting
    Customizable, real-time insights tailored for NOC teams, security analysts, and IT leadership.
  • Multi-Tenant MSP Management
    Secure, multi-customer monitoring and remediation capabilities, ideal for Managed Service Providers.
  • Seamless Hybrid IT Support
    Supports on-prem, cloud, and hybrid infrastructures, integrating with existing ITSM and DevOps workflows.
  • Compliance-Ready Monitoring
    Automated tracking, security event correlation, and reporting tools to simplify regulatory compliance management.

Business Outcomes:
The XTIUM Advantage

We built the OPTX platform for our own use as an MSP.  It includes a wide range of role-based reports and dashboards, providing complete visibility into operational and service-level history.
  • Business Impact Reports – The platform creates service viability views that map to the way your organization accounts for service availability.
  • Faster Incident Resolution – AI-driven automation significantly reduces MTTR, ensuring quicker remediation of critical IT issues.
  • Reduced IT Complexity – Consolidate network, security, and application monitoring into a single, unified platform.
  • Stronger Security & Compliance – Proactive threat detection and compliance automation reduce risk exposure.
  • Lower Operational Costs – Minimize downtime, reduce unnecessary IT spend, and optimize resources with intelligent automation.
  • Scalable IT Management – Easily expand monitoring capabilities as IT environments grow or evolve.

How MPaaS Transforms IT for Key Industries

icon_finance

Finance: Securing Transactions & IT Infrastructure

Banks, investment firms, and financial institutions require secure, high-performance IT monitoring to support real-time transactions, fraud detection, and compliance reporting.

XTIUM MPaaS provides:
  • Full-stack observability for financial trading platforms and transaction networks.
  • Automated compliance tracking for PCI-DSS and FFIEC.
  • AI-driven threat intelligence to detect fraudulent activity in real time.
icon_manufacturing

Manufacturing: Supporting Smart Factories & IoT Integration

Manufacturers depend on IoT, AI-driven automation, and secure supply chain management to maintain production efficiency.

XTIUM MPaaS provides:
  • Predictive maintenance and monitoring for connected manufacturing equipment.
  • Automated fault detection for IT-driven industrial operations.
  • Unified monitoring across factory, logistics, and enterprise IT systems.

X-Ray Vision Platform

Complete visibility. Trusted observability.  Enhanced securability

Our MPaaS solution delivers end-to-end IT observability, AI-driven fault detection, and automation, helping enterprises and MSPs reduce operational costs, improve network performance, and ensure business continuity.

Easy Entry

Flexible engagement models enable you to quickly enter new/adjacent managed devices with no barriers to entry.

Scalable

A Build-Operate-Transfer model that allows you to augment your staff with ours.

Co-Branding

White label ready or co-branded solutions from both a platform and service standpoint so that partners and customers can retain their own branding and reputation in the market

Flexible Support

The option to bring support activities in-house in a structured manner whenever you’re ready.

Central Control

Central command and control of customer environments for monitoring and remediation with AI/ML-custom workflows and toolsets

Begin Your MPaaS Journey with XTIUM

Enterprises and MSPs need real-time IT visibility, AI-driven automation, and intelligent monitoring to stay competitive and secure. XTIUM’s MPaaS solution simplifies IT operations, reduces costs, and enhances security—allowing IT teams to focus on strategic initiatives.
MNS 3rd Graphic

Industry-recognized and certified to support your IT needs

Trusted by 1,400+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. Our deep bench of technology specialists brings proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.