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are now XTIUM

Enterprise Service Desk

Don’t let IT overload hold you back

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IT Is Under Pressure—And Inefficiencies Are Adding Up

Technology should be fueling growth, but too often, IT teams are stuck in maintenance mode—managing outdated systems instead of driving innovation. With enterprise tech stacks becoming more complex, hiring and retaining IT talent is harder than ever. At the same time, employee onboarding costs keep rising, and fragmented processes and tools only add to the inefficiencies—leading to high operational costs and delays in service delivery.

77%

of organizations are struggling to find skilled IT talent

Global Newswire

78%

is the average cost of onboarding a new employee, including training, equipment, and administrative expenses.

Investopedia/Financial Edge

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64%

of companies consider improving IT service desk efficiency a critical or high priority to enhance overall business performance.

Forrester Research 2024

30%

Percentage of businesses citing increased IT complexity as a major roadblock to scaling their operations1. 

IT Support That Solves Your Problems - With Speed And Precision

Our Enterprise Service Desk team is an extension of your IT team that keeps your business moving — no ticket limbo, no endless queues. With 24/7 global coverage and certified IT experts, we resolve issues fast, minimizing downtime and maximizing productivity. By streamlining IT support through a centralized platform, we cut operational costs, improve user experience, and keep your teams focused on strategic priorities — not stuck firefighting.
 

A True Extension Of Your IT Team

Multi-Channel Support Access

Get help through phone, email, or chat, so your team can reach us however they prefer—without the frustration.

Fix It Yourself (When You Want To)

Our self-service portal puts FAQs, troubleshooting guides, and automated solutions at your fingertips, reducing wait times and ticket volume.

Smart Issue Routing

Our incident triage system ensures critical issues are prioritized and resolved fast, so nothing gets stuck in the queue..

Clear SLAs & Actionable Insights

Track service performance, optimize IT operations, and make data-driven decisions with custom reporting and real-time analytics.

Always-On Support

With 24/7 global coverage, we keep your users productive across time zones—day or night.

Support for Your Entire Tech Stack

From workstations to M365, MFA, and custom applications, our experts provide hands-on, tailored support for your IT environment.

How Critical Industries Leverage Our Helpdesk To Keep Their Operations Running

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Healthcare:
Ensuring seamless patient care & IT stability

Healthcare priorities
  • Frequent IT disruptions affecting electronic health records (EHRs) and patient data access.
  • Overburdened in-house IT teams struggling to keep up with service requests from medical staff.
  • Compliance risks due to inconsistent IT support for HIPAA and other healthcare regulations. 
Medical environment support
  • Faster IT issue resolution – Reduced downtime ensures that healthcare providers have continuous access to critical systems.
  • Improved staff efficiency – Automated workflows and self-service knowledge bases empower medical teams to troubleshoot minor IT issues independently.
  • Stronger compliance & security – Proactive monitoring mitigates security threats, ensuring compliance with healthcare regulations.
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Manufacturing
Keeping producting lines & supply chains running smoothly

IT disruptions & security risks in manufacturing
  • IT outages in production systems, robotics, and inventory tracking, causing costly delays.
  • Inefficient IT support for global supply chain partners, warehouses, and logistics teams.
  • Rising cybersecurity threats targeting industrial control systems (ICS) and IoT devices.
Reliable IT support & cybersecurity for seamless operations
  • Minimized downtime & delays – 24/7 IT support ensures manufacturing and logistics processes stay online.
  • Proactive IT incident management – Quick detection and resolution of IT issues prevent costly production halts.
  • Enhanced security for IoT & operational tech (OT) – Continuous monitoring protects against cyber threats targeting industrial systems.
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Results? Transformative outcomes for your business

Operational Excellence
  • Up to 40% reduction in incident resolution time
  • 30% decrease in operational IT costs
Reliable IT support & cybersecurity for seamless operations
  • Improved service delivery enhancing employee satisfaction
  • Reduced downtime leading to higher productivity levels
Strategic Business Focus
  • With XTIUM managing the day-to-day environment, the IT team can focus on strategic initiatives
  • Better alignment of IT services with business objectives

Talk to a Solutions Expert today

Discover how our Enterprise Service Desk can optimize operational efficiency, reduce costs, and improve end-user satisfaction
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The XTIUM Difference: IT That Works Without Headaches

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One Partner, Total Accountability

Consolidate IT services with one trusted partner who takes full responsibility-no finger pointing, no passing the buck.
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AI-powered, Proactive Security

Minimize threat exposure with a proactive security approach that ensures compliance with evolving regulations.
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Predictable Costs, Scalable Support

Transparent cost model—no surprise bills, hidden fees, or resource shortages.
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Reduced Complexity, Optimized IT

Eliminate silos and inefficiencies by ensuring legacy and modern systems work together seamlessly.
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Scalable, Future-Ready IT

Build a resilient IT platform that grows with your business, supporting innovation & agility.
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Deep Expertise, Real Results

Direct access to technical specialists who enhance your team’s capabilities—augmenting, not replacing, your workforce.

Industry-recognized and certified to support your IT needs

Trusted by 1,400+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. Our deep bench of technology specialists brings proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.