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are now XTIUM

Field Services

Onsite IT Expertise - Without the Delays or Disruptions

Deployments, upgrades, and repairs shouldn’t slow you down — or drain your resources. XTIUM’s expert field services give you the reach, skill, and support to get the job done— faster, seamless, and without the hassle.

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Field Services That Keep Your IT Running - Every Where, Every Time

Keeping your IT infrastructure performing across multiple locations isn’t easy. Expanding networks, evolving tech, and growing demands create real challenges:

  • Sky-high costs and logistics of sending teams for installs and repairs.
  • Overloaded on-site IT teams stretched too thin to stay effective.
  • Storage, hardware, and performance issues that slow productivity.
  • Delays in hardware delivery that keep critical systems down.
  • Unreliable maintenance of vital on-prem infrastructure.
  • Lack of visibility into work orders and field service status.

44%

of organizations estimated downtime costs to be $1 million per hour, equating to approximately $16,700 per minute. [ITIC 2022]

30%

Businesses leveraging outsourced field services report a 30% reduction in operational overhead while improving IT efficiency. [Stealth Agents 2024]

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Solution Highlights

Expert support when and where you need it

XTIUM’s Onsite Dispatch Field Services provide hands-on, expert support when and where you need it. Our trained field technicians ensure seamless hardware deployment, rapid troubleshooting, and proactive maintenance—keeping your operations running without disruption.

  • 2,000+ North American Field Technicians — ready when you need them
  • Project Management that keeps everything on track
  • Warehouse and Staging Services to simplify logistics
  • Break-Fix Maintenance with SLAs for minimal downtime
  • Wireless Surveys and Site Deployments for peak performance
Get Started Today

We Take The Headaches Out Of Managing Your Distributed IT

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Reduced IT Overhead

Lower operational costs by leveraging our global network of skilled technicians.
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Faster problem resolution

Minimize downtime with expert, on-site support for network and hardware issues.
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Scalable & agile support

Whether you need one-time assistance or ongoing service, we adapt to your business needs.
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Seamless IT deployment

From warehousing to scheduling to installation, we handle the logistics so your team can focus on strategic initiatives.
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Visibility & Control

Our Field Platform provides real-time updates on work orders, shipments, and service requests—without the jargon.
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Deep Expertise, Real Results

Direct access to technical specialists who enhance your team’s capabilities—augmenting, not replacing, your workforce.
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Use Case: Keeping Financial Services Secure, Connected, and Compliant

Challenges
  • Branch and online services downtime – Outages disrupt transactions, frustrate customers, and risk compliance penalties.
  • Slow IT deployments – Delayed hardware rollouts hinder growth and security upgrades.
  • Cybersecurity risks – Outdated infrastructure increases fraud and compliance failures.
Value Delivered
  • Rapid on-site support – Minimized downtime with expert field technicians ensuring continuous operations.
  • Efficient IT deployments – Seamless hardware staging, shipping, and installation to keep financial systems secure and scalable.

The XTIUM Difference: Global IT deployment, Backed by Experts 

Certified field experts

More than 25+ dedicated project managers and a global network of vetted technicians ensure top-tier service.

Unmatched coverage

Supporting 27,000+ locations worldwide with 2,200+ pre-vetted partner contractors across North America.

Integrated ITSM & logistics

We offer end-to-end solutions, from hardware staging and warehousing to on-site deployment and network optimization.

Proven excellence

Our industry-leading scorecard reflects our commitment to quality, efficiency, and customer satisfaction.

Talk to a Solution Expert Today

Discover how XTIUM Field Services can optimize your IT operations, reduce downtime, and improve efficiency—wherever your business takes you.

Industry-recognized and certified to support your IT needs

Trusted by 1,400+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. Our deep bench of technology specialists brings proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.