XTIUM Ranks No. 1 in Four of Six Use Cases in Gartner® Critical Capabilities for Managed Network Services
TAMPA, FL — XTIUM, a global managed services provider delivering secure digital workplaces, managed security, cloud, network, and unified communications solutions, today announced that it ranked No. 1 in four of six Use Cases evaluated in the 2026 Gartner® Critical Capabilities for Managed Network Services report.
In the research, Gartner evaluated managed network service providers across six Use Cases. XTIUM earned the highest scores in MNS Overall Competency, MNS Secure Network Access, MNS for Automation and AI, and MNS for Security, in our opinion reflecting the strength of its highly automated, AI-driven platform and security-first service model. The Gartner Critical Capabilities for Managed Network Services report is available for download from the XTIUM Website.
The Critical Capabilities research is a companion report to the 2026 Gartner® Magic Quadrant™ for Managed Network Services, published earlier this month. While the Magic Quadrant focuses on vendors’ Completeness of Vision and Ability to Execute, "critical capabilities" are attributes that differentiate products/services in a class in terms of their quality and performance. Gartner recommends that users consider the set of critical capabilities as some of the most important criteria for acquisition decisions.
A Trusted Benchmark
“In our opinion, Gartner Critical Capabilities research is one of the most trusted benchmarks in our industry, and this recognition validates the investments we’ve made in automation, AI, and security,” said Walt Walker, Chief Revenue Officer at XTIUM. “As organizations look to modernize their networks while reducing operational burden and risk, this report reinforces our momentum in the market and our ability to deliver measurable outcomes for customers.”
XTIUM’s managed network services are built around advanced automation, AI-driven observability, and integrated security, supported by its broader portfolio of Managed Cloud, Managed Operations, and Managed Security services. Through its proprietary OPTX™ AIOps platform, XTIUM provides predictive insights, autonomous remediation, and unified visibility across LAN, WAN, security, and multi-cloud environments, enabling customers across industries to shift from reactive network management to proactive, outcome-driven operations.
XTIUM Performance by Gartner Use Case
- MNS Overall Competency: Ranked No. 1
- MNS Secure Network Access: Ranked No. 1
- MNS for Automation and AI: Ranked No. 1
- MNS for Security: Ranked No. 1
- MNS for WAN: Ranked No. 2
- MNS for LAN: Ranked No. 3
A Partner That Takes Ownership
Trusted by over 1,700 mid-size and enterprise organizations, XTIUM operates as an extension of its customers’ teams: bringing urgency, accountability, and real-world expertise to every engagement. Rather than adding more tools or complexity, XTIUM delivers:
- One accountable partner across the environment
- Proven frameworks to secure and scale operations
- Reduced burden on internal teams
About XTIUM
XTIUM provides a modern, security-first approach to managed IT. Combining DaaS, digital workplace, managed network & service desk, UCaaS/CCaaS, cloud infrastructure, DR, and managed security. With XTIUM Cloud Manager (DEX + AI), customers gain measurable end- user experience, predictable costs, and one accountable partner end-to-end. Learn more at xtium.com and connect on LinkedIn.
About Gartner
Gartner delivers actionable, objective insight to executives and their teams. Its expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. About the Critical Capabilities for MNS research:
Gartner, Critical Capabilities for Managed Network Services, John Dressel, Karen Brown, 20 April 2026.[
Organizations increasingly rely on managed network services to support and secure their wide-area and local-area networks. However, provider service capabilities vary widely. This research helps I&O leaders determine which provider best aligns with their service needs.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally. MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
