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XTIUM
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XTAI VOICE

Lower the Cost of Every Call. Capture the Revenue You're Missing.

XTAI Voice answers every caller at any hour, resolves routine requests end to end and hands complex conversations to your team with full context. You get faster service, a lower cost per call at high volume, more revenue captured and a clear view of what every call accomplished. XTIUM runs it on the tech stack you already have, and pricing is tied to outcomes, so we share the risk. 

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RECOGNIZED BY INDUSTRY ANALYSTS

Every Call is a Cost, a Sale or an Insight

The usual ways of handling calls either leave customers waiting or add cost and work.

What Is XTAI Orchestrator?

Hear how XTAI Orchestrator solves the operational challenges that emerge as enterprise AI expands, and how customers gain greater visibility, governance, and cost control across AI, network, and cloud operations.

STATUS QUO:
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Missed Demand

after-hours and peak calls go to voicemail, and the booking goes elsewhere.

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Rigid Experiences

menus force callers down fixed paths. Gartner found only 14% of customer service issues are fully resolved in self-service.¹

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Disconnected Work

 employees move between systems to finish routine requests. 

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Limited Availability

 reports show call counts and durations, not why customers call or what each call achieved. 

TODAY'S AI VOICE TOOLS:
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One more tool to run

 another platform or vendor for IT to configure, govern and tune. 

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Spend that doesn't track results

often billed by the seat, the minute or the token.

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Multiple vendors, no single owner

AI, phone system, contact center, network and other managed services sit with different providers.

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Hard to tell what's real

 Gartner warns of “agent-washing,” rule-based tools labeled as agentic. . 

How XTAI Voice Lowers The Cost of High Call Volume

AI isn’t automatically cheaper. Gartner predicts GenAI cost per resolution will exceed $3 by 2030, higher than many offshore human agents.³ This is why, XTAI Voice is built around what you get, not what you use:

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No staffing for
the peak

XTAI Voice handles routine calls at peak and after hours, so your team doesn’t have to be sized for your busiest hour.

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Routine calls resolved
end to end

so your team spends its time on the calls that need them, and you rely less on outsourced overflow. 

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Costs that
follow results

pricing is tied to outcomes, weighted toward the calls XTAI Voice resolves.

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Revenue on top
of savings

 every booked appointment is revenue that used to go to voicemail. 

From Missed Calls to Completed Customer Outcomes

XTAI Voice replaces fragmented, menu-driven experiences with natural conversations that can answer, act, connect, and capture the result while reducing cost.
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Before XTAI Voice
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With XTAI Voice
Calls go unanswered during busy periods or after hours. Customers receive consistent, 24×7 access, capturing more demand.
Rigid menus make callers search for the right path. Customers explain what they need in natural language.
Routine calls tie up your team at peak Routine calls resolved end to end, so your team focuses on calls that need a person.
Callers repeat information after a transfer. Employees receive relevant caller and conversation context.
Interactions remain disconnected from business systems. Conversations can retrieve information and initiate approved workflows.
Reporting focuses on call counts and duration. Leaders can measure intent, outcomes, costs, and revenue impact.
   An AI tool your team runs, billed regardless    Run by XTIUM, priced on outcomes

 

Turn Customer Intent Into Action

XTAI Voice combines conversational understanding, connected workflows, and controlled escalation to help more interactions reach a useful outcome.

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Natural Conversation

Let callers describe what they need in their own words instead of navigating a rigid menu.
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Intelligent Routing

Understand the purpose of the call and direct the interaction to the appropriate answer, workflow, queue, or employee. 

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Task Completion

Respond to common questions and complete approved actions such as scheduling, information retrieval, and service-request initiation.
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System Connections

Connect to approved systems and data sources so conversations can move beyond answers and support real work. 
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Human Escalation

Bring in an employee when an interaction requires human judgment, with relevant context preserved so the customer does not have to start again. 
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Service Continuity

Establish clear fallback paths to existing queues or call flows so customers retain a reliable way to reach your organization.

Put XTAI Voice to Work Where It Matters Most

Start with your highest call volume type, measure its impact on service cost, customer conversion, or revenue capture, and expand into additional call types over time.

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Answer & Route

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Complete Customer Tasks

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Escalate & Support

Give Every Caller a Faster Path Forward

Provide 24×7 call coverage, answer common questions, understand what each caller needs, and direct the interaction to the appropriate next step, helping reduce missed demand and move more opportunities forward.

Common uses:

  • Auto attendant
  • Hours and location information
  • Frequently asked questions
  • Intelligent call routing

Move Customers From Questions to Completed Actions

Connect conversations to approved systems and workflows so callers can schedule appointments, retrieve information, create service requests, and complete routine tasks with less employee effort.

Common uses:

  • Appointment scheduling
  • Approved information retrieval
  • Service-request creation
  • Connected workflow initiation

Bring in an Employee With the Right Context

Recognize when an interaction requires personal attention and transfer it to the right employee or team. Caller details and conversation context move with it, helping the employee continue without requiring the customer to start again.

Common uses:

  • Contextual call transfers
  • Complex service needs
  • Exception handling
  • Priority routing
Customer Use Case:

From Missed Calls to Captured Revenue

A national automotive service retailer with more than 1,000 locations handles roughly 650,000 main-line calls each month. Routine requests go to a costly outsourced contact center. Goal was to automate 80% of the calls that center handles.

The Challenge

Callers hit hold or voicemail and hung up. Overflow went to an outsourced call center. Store teams left the service bay to answer the phone.

What XTIUM Did

XTAI Voice answers every call on the telephony XTIUM already runs for the retailer, books appointments in the caller’s own words, and routes complex calls to stores with context. Pricing is tied to outcomes, so XTIUM shares the risk.

Result

Lower contact-handling cost, revenue captured from calls that used to go to voicemail, and store teams back with the customers in front of them.

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~$1.5M
A YEAR

modeled savings at 70% containment, plus revenue from every booked appointment
 
Today
With XTAI Voice
Access Callers hit hold or voicemail, many hang up, and after-hours calls go to voicemail Every call answered instantly, with AI voice agents and intelligent routing at any hour
Routine Work Routine requests depend on an outsourced contact center costing about $480K a month Scheduling, store hours and locations, products, and inventory handled automatically
Store Teams Store teams leave the service bay to answer the phone Store teams stay on the floor, and complex conversations route to a person with the caller’s context
Telephony Adding automation means replacing existing telephony systems Fits the existing telephony environment with no rip-and-replace
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Know What Every Conversation Accomplished

See what drives demand, which requests succeed, where employees are needed, and how each interaction affects cost and revenue.

Why customers are calling
Understand common reasons for contact and how customer needs change over time.

When demand is highest
Identify patterns in call volume, duration, and time of day.

Which requests are completed
Track appointments, service requests, information retrieval, and other defined actions

Where human support is needed
See which interactions are completed through XTAI Voice and which require escalation.

How efficiently interactions are resolved
Evaluate duration, completion, transfer, repeat-contact, and other service-performance patterns.

What each resolved interaction costs
Connect AI usage and operational cost to completed requests, savings, and revenue impact.

Sneak peek into XTAI Voice Reporting

Explore the dashboards and call reporting views that bring call volume, completed sessions, peak demand, and call duration into one configurable, customer-facing experience.

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Operations Overview
See call volume, agent activity, compliance posture, and cost anomalies in one dashboard.
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Voice and Channel Activity
See which tools drive the most volume and how work splits across voice, chat, and automated channels.
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Call Reporting
See daily call volume, completed and failed sessions, peak hours, and call duration in one report.
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Voice Performance Summary
See live calls, active agents, SIP trunks, and average call duration at a glance.

More Than A Voice Agent 

XTIUM brings together the experience design, integrations, controls, and ongoing operations required to make AI-powered voice work within your existing environment and deliver measurable improvements in service cost, customer conversion, and revenue capture. It's not another tool to manage. We run it with you.

DESIGN
Define the Customer Experience

Identify the interactions XTAI Voice will support, then define the intents, responses, workflows, boundaries, and escalation paths for each use case.

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CONNECT
Integrate Voice and Business Systems

Connect XTAI Voice to your telephony environment and the approved systems, data, and workflows required to answer questions and complete tasks.

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VALIDATE
Test Before Production

Validate responses, connected actions, human handoffs, fallback paths, policies, and data access before introducing the experience to customers.

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OPERATE
Monitor and Continuously Improve

Apply governance and operational oversight while reviewing interaction patterns, outcomes, performance, and cost to improve the experience over time and keep tuning it after go-live. 

Why Choose XTIUM for AI-Powered Voice

Voice AI depends on more than a model. It depends on the communications, network, cloud, security, data, and operational environment behind every call.

Connected to the Environment

Behind Every Call XTIUM brings together voice, contact-center, network, cloud, security, and AI expertise to support the complete experience rather than another disconnected point solution.

Priced on Outcomes

 Success defined before the first call; pricing tied to outcomes; XTIUM shares the risk. 

One Partner From Integration Through Operations

XTIUM helps design the experience, connect approved systems, validate workflows, monitor performance, and continuously improve results. 

Proven On Our Own Calls

XTAI Voice is already supporting XTIUM customer operations, giving our teams firsthand experience operating and improving AI-powered voice interactions. 

Governed Through XTAI

Centralized policy, visibility, auditability, and cost management help organizations maintain control as conversational AI expands. 

Recognized for AI

2026 AI MSP of the Year; AIOps Solution of the Year; 2026 Stevie® Award for AI Technology Excellence; #1 of 17 for Automation & AI in Gartner’s 2026 Critical Capabilities for MNS. 

Voice Is Only One Part of Our Governed AI Environment

XTAI Voice brings conversational AI into customer interactions. The broader XTAI portfolio helps organizations govern AI activity, manage agents, monitor performance and cost, and connect voice automation to the environment around it.

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AI Data Governance

Establish the policies, protections, and data foundation required for secure AI adoption.
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AI Adoption Advisory​

Prioritize high-value use cases and build a practical path from AI opportunity to production.

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XTAI Custom Agents

Design, deploy, and manage enterprise AI agents within a governed, multi-model environment.
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XTAI Orchestrator

Gain centralized visibility and operational oversight across AI agents, services, policies, performance, and cost.

Make Every Customer Conversation Count

Start with a focused voice experience that lowers the cost of routine service, captures more customer demand, and makes the outcome of every interaction visible.

Frequently Asked Questions

XTAI Voice is run by XTIUM, priced on outcomes rather than per seat, and backed by one partner accountable for the phones, network and AI, not separate vendors.

Start with a focused call type or workflow that has clear demand, defined success criteria, and measurable value. XTIUM can help assess the opportunity, design the experience, validate the integration, and establish a path to expand. 

XTAI Voice is designed to connect with the voice and routing environment supporting your organization. The exact integration approach depends on your current platform, call flows, use case, and approved deployment scope. 

 XTAI Voice is best suited to defined, repeatable interactions such as answering common questions, identifying caller intent, routing calls, scheduling activity, retrieving approved information, and initiating connected workflows. 

XTAI Voice can escalate an interaction based on approved rules or caller needs. Relevant context can move with the interaction so the employee can continue the conversation without requiring the customer to start again. 

XTIUM works with your team to identify approved systems, data, APIs, and workflows required for the use case. Connections are designed and tested according to the agreed scope and the capabilities of those systems. 

XTAI Voice operates within the policies, permissions, data boundaries, monitoring, and cost controls established through the XTAI platform and the approved solution design. 

No. Gartner expects GenAI cost per resolution to rise. That’s why XTAI Voice pricing is tied to outcomes and why we model your numbers, using your call volumes and costs, before you commit.

No. It’s built for all businesses with high call volume. Start with one call type and expand where the results hold up.

Every deployment starts with success defined up front. Pricing is tied to outcomes so XTIUM shares the risk.

Industry-recognized and certified to support your IT needs

Trusted by 1,700+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. We are not just another MSP. We're your force multiplier that bring proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.