XTIUM Launches XTAI Voice, a New Generation of AI-Native Managed Voice Services Built on the Award-Winning XTAI Platform

XTIUM, the 2026 AI MSP of the Year, expands its XTAI platform with managed AI voice agents that automate routine customer interactions, improve responsiveness, and enable contact center agents to focus on higher-value conversations.

TAMPA, Fla.— XTIUM, the AI-native managed service provider named 2026 AI MSP of the Year by Informa’s MSP 501, today launched XTAI Voice. XTAI Voice extends XTIUM's award-winning XTAI platform, bringing managed AI-native services into customer communications while operating under the same governance, operational, and outcome-focused framework that powers the broader XTAI portfolio.

Most AI-enabled voice products are sold as software: one more tool to build, configure, operate, and pay for by the seat, and by the minute. XTAI Voice is delivered as a fully managed, AI-native voice service. XTAI Voice combines intelligent automation with outcome-based service delivery, aligning success metrics and pricing to measurable business outcomes.

XTAI Voice works with the contact center, and unified communications systems customers already use. XTAI Voice’s AI agents answer every call, gauge caller intent, and handle common service requests and customer inquiries while elevating complex, judgment-intensive interactions to skilled human agents. The result is a lower total cost per call with a higher percentage of captured revenue, and critical business insight from every conversation.

XTIUM implemented XTAI Voice on its own support line earlier this year, proving its carrier-grade platform with high call volumes. XTIUM is now deploying the product in multiple customer environments and adding new AI-trained skills with each release. Every deployment starts with success defined up front, and pricing tied to outcomes, giving customers a reliable cost of service – not a volatile bill for tokens. Following the launch of XTAI Orchestrator, XTAI Voice gives XTIUM’s 1,600+ customers a direct path from AI mandate to measurable results on the phone.

Every call is a cost, a sale, or an insight

For most organizations, the phone is still the front door. It’s where customers are looking to buy, needinformation, or seek support. Call response time directly translates to customer satisfaction. Yet callerstoday still get music-on-hold, transferred to the wrong department, and wind up talking to voicemail when calling after hours. Meanwhile, employees get distracted having to answer the phone for repetitive, mundane tasks. XTAI Voice addresses these issues and converts calls to revenue for your business.

In Gartner research, 74% of high-growth companies said they respond quickly to customer needs, compared with 55% of low-growth companies.¹ XTAI Voice gives every caller that responsiveness, at any hour, and delivers two returns on the same call: a lower cost to serve and more revenue captured.

"XTAI Voice represents the next evolution of the XTAI platform," said Byron Young, Chief Product Officer at XTIUM. "Organizations want to apply AI in ways that improve customer experience and operational performance without introducing more complexity. XTAI Voice combines our AI expertise with our communications heritage to deliver a managed service that automates routine interactions while enabling human teams to focus on the conversations where expertise matters most."

Introducing XTAI Voice

XTAI Voice agents are built on the XTAI platform and connect to the contact center, and unified communications systems customers already have. XTIUM designs, deploys, and operates each implementation. Capabilities available today include:

• Natural-language routing and auto attendant. XTAI Voice answers the phone, any day, any time. Callers just begin speaking naturally, and the AI Agent comprehends the discussion and handles the initial routing. XTAI Voice supports multilingual interactions, enabling callers to engage in their preferred language while maintaining a consistent customer experience across locations and regions.
• Self-service that finishes the job. Once routed, XTAI skills-based agents complete the task. A wide range of skills are available: Caller authentication, appointment scheduling, order status, branch location and hours, pricing information, inventory lookup, and product knowledge are just a few of the skills available.
• Seamless escalation. Business rules determine when calls should be routed to human teams, ensuring callers reach the right expert when additional assistance is required.
• Every call accounted for. Each call is tagged by outcome, such as booked, resolved or transferred, so business leaders understand why customers call and revenue opportunities.

Where XTAI Voice fits

XTAI Voice is built for organizations where the phone drives the business:

• Multi-location retailers and service businesses that take thousands of calls across stores. Every call is answered, and appointments are booked in the caller’s own words, while store teams stay focused on the customers in front of them.
• Contact centers with high call volume or outsourced overflow. Routine calls are resolved by AI at a lower cost per call, and agents spend their time on the conversations that need a person.
• Healthcare, distribution, and financial services organizations with steady, repeatable call types such as scheduling and routing, where answering faster improves service without adding complexity.
• Any business losing calls after hours or at peak, preventing unanswered calls resulting in a booking, a sale, or a customer that stays engaged.
  

Why XTIUM

• We already run the contact center. For XTIUM UCaaS and contact center customers, XTAI Voice starts from their own call data, so the first agent goes where the routine volume really is.
• Proven AI and communications expertise. XTIUM combines eight years of AI platform innovation with carrier-grade voice, contact center, and managed communications experience. XTAI Voice is built on technology XTIUM has developed, deployed, and refined across real-world enterprise environments.
• One accountable partner, end-to-end. XTIUM is one of the few MSPs that brings managed services, AI professional services and its own AI platform together. It runs the voice, contact center, network, cloud, security and service desk its customers depend on, advises on AI readiness and governance, and builds and operates its own agents. The same team that recommends the work delivers it and runs it, with one point of accountability.
• Recognized for AI. XTIUM was named 2026 AI MSP of the Year by Informa’s MSP 501, won AIOps Solution of the Year at the 2026 AI Breakthrough Awards, received a 2026 Stevie® Award for Technology Excellence in AI Services, and was ranked #1 of 17 providers for Automation & AI in Gartner’s 2026 Critical Capabilities for Managed Network Services in the last 6 months.²
• Built for measurable business outcomes. Every implementation is aligned to defined business objectives, giving customers visibility into service quality, responsiveness, operational efficiency, and customer engagement outcomes.
  

XTAI Voice is the latest expansion of the XTAI platform, joining XTAI Orchestrator and XTIUM's growing portfolio of AI-native services. Together, these solutions help organizations assess, govern, deploy, and operationalize AI across customer engagement, employee productivity, and industry-specific workflows.

About XTIUM

XTIUM is a global AI-Native MSP trusted by more than 1,600 organizations worldwide. Through its XTAI platform, XTIUM helps businesses assess, govern, deploy, and operate AI while delivering secure cloud, network, cybersecurity, digital workplace, and communications services. XTIUM is a four-time Gartner® Magic Quadrant™ Leader in Managed Network Services, recognized as the #1 provider for Automation & AI in Gartner’s 2026 Critical Capabilities report, recipient of the 2026 AI Breakthrough Award for AIOps Solution of the Year, and was named 2026 AI MSP of the Year by Informa’s MSP 501.

Learn more at xtium.com.

XTIUM Media Contact:
Eric Stockton
XTIUM
eric.stockton@xtium.com

¹ Gartner, “Invest in Customer Understanding in 2025 to Drive Faster Growth,” April 2025. [Add analyst names per Gartner citation format.]

² Gartner, “Critical Capabilities for Managed Network Services,” 2026. [Add analyst names and publication date per Gartner citation format.]

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