Recognized as a Visionary in the 2025 Gartner® Magic Quadrant™ for DaaS Report

Managed Network Services

Total Visibility. Zero Disruption. Full Control.

 XTIUM MNS delivers full-stack, API-driven network monitoring, observability, and lifecycle support—backed by certified engineers and a platform trusted by enterprises and industry analysts alike. 

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XTIUM Proactive Business Service Assurance 

 Here is the intelligence layer your network has been missing. 

 

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What You Get

  • Full-stack monitoring across endpoints, infrastructure, applications, and cloud.
  • Remote management with zero disruption—your hardware, our intelligence.
  • Co-managed control: you define access, we run operations.
  • AIOps with real-time analytics, root cause isolation, and business impact monitoring.
  • Custom runbooks, incident workflows, and change management aligned to ITIL.
  • Extensible toolsets within our automation framework, integrations, and workflows.
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What It Means For You

  • Faster issue detection and resolution.
  • Secure and compliant operations with full auditability.
  • Clear escalation paths, 24x7xAlways NOC coverage.
  • Better visibility into network health, usage trends, and service impact.
  • Lower operational overhead and increased IT agility.

XTIUM’s service operations provide global market reach.

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Our Service Level Objectives & Commitments:

  • MTTN contract allows for 15 minutes, current performance at 18 seconds (auto-email).
  • MTTR contract allows 4 hours for P1s/P2s, current performance at 3.27 hrs.
  • 5% monitoring platform uptime.
  • Engineer response time commitments: 30 minutes (Critical), 1 hour (High), 2–4 hours (Medium to Low).
  • Quarterly business reviews track SLO adherence, escalations, and CSAT.
  • MDR SLOs tailored to you, including detection coverage and incident metrics.
  • Backup compliance (e.g., config snapshots) included in service.
  • Reporting and reviews help proactively manage SLO risk.
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 Our service delivery engagement methodology ensures continual service improvement 

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The XTIUM Difference

XTIUM’s API-based MNS platform overlays your existing network infrastructure without disrupting service.

  • Certified Day 1 and Day 2 experts.
  • Total visibility and control that is proactive not reactive.
  • Secure and compliant by design.
  • Intelligent portfolio includes managed cloud, managed network, managed ops, and managed security.
  • XTIUM automation platforms.

Runbook-Driven Support Model

We co-develop a customized runbook with you that defines escalation paths, change control processes, and support policies — so everyone knows exactly what to do, and when.

  • Ownership - You own the equipment
  • Management - XTIUM manages the devices remotely
  • Control - You control physical access
  • Backups - XTIUM platform handles configuration backups and changes
  • Access - You define the access rules and site/device priorities
  • Includes Training and Warehousing (if applicable).

Industry-Leading Incident Management

24x7 ITIL-based monitoring via NOC.
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Incidents detected by XTIUM MNS platform and sent directly to NOC.
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Alerts can originate via e-bonding, direct calls, or dashboards.
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Automated root cause analysis and impact assessment.
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Prioritization based on business service impact.
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Clear escalation paths (Tier 1-3 support).
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Resolution and post-incident review process, especially for P1 incidents.

 

XTIUM MNS at Work

XTIUM UCaaS Managed Services: Voice with Vision

Enterprise-grade communications support across voice, video, and messaging platforms.

  • End-to-end monitoring of call routing, SIP trunks, and QoS metrics
  • Integration with Cisco, Microsoft Teams, Zoom, and more
  • Incident triage and resolution tied to business-critical impact
  • Dashboards and alerting tied to service experience—not just device health
  • Change management and reporting that aligns with regulatory and operational goals

Ideal for: Distributed workforces, hybrid collaboration, voice-critical operations

 

CCaaS Managed Services: Keep Contact Centers Performing Under Pressure

We ensure your agents stay connected—and your customers stay satisfied.

  • Real-time health checks across call queues, IVR systems, and agent routing
  • Platform integrations with Genesys, NICE, Cisco, and Five9
  • Automated performance baselining and synthetic transaction testing
  • Escalation workflows designed for high-urgency contact center environments
  • SLA-driven reporting to maintain compliance and prove uptime
 

Collab-aaS Managed Services: Power Seamless Collaboration 

Support for messaging, content sharing, and team platforms—monitored and managed 24/7.

  • Full-stack support for Microsoft 365, SharePoint, Slack, Webex, and more
  • Service degradation alerts before users even notice a slowdown
  • Availability, usage, and compliance tracking across tools
  • Governance controls and user access policy monitoring
  • Unified dashboards to align IT and business collaboration KPIs

Ideal for: Knowledge workers, any project-based teams, remote/hybrid environments

Observability Platform:
Your Infrastructure Command Center

Built for visibility and engineered for results, our observability platform is the command center behind XTIUM MNS.

  • Unified observability across hybrid and SDx infrastructure
  • Auto-discovery of assets and relationship mapping
  • Real-time metrics ingestion and correlation
  • Service-centric topology mapping with synthetic transactions
  • Smart analytics, RCA automation, and actionable insights for every alert

Add-on Value:
Integration with ITSM tools, application packages, and enterprise APIs

Benefit to You:
Faster incident response, clearer business alignment, and zero blind spots 

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XTIUM MNS:
Recognized as a Leader in the Gartner® Magic Quadrant for 3 Years Running

Our results speak for themselves. So does the industry.

  • Proven scalability across over 3 million devices
  • 25+ years of experience in enterprise IT operations
  • Consistent delivery of 24x7 managed services at global scale
  • Transparent SLAs, measurable outcomes, and obsessive service quality

Ongoing investment in automation, observability, and AI-driven insights 

 

Let’s Talk About Your Network Reality

XTIUM MNS is trusted by enterprises that want real control without the chaos, real observability without the noise, and real results from day one. Whether you're consolidating vendors, rolling out UCaaS or CCaaS, or simply tired of reactive support—let’s work together to map your path forward.

Industry-recognized and certified to support your IT needs

Trusted by 1,700+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. We are not just another MSP. We're your force multiplier that bring proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.