atsg_logo_rev  +  EIPLogo2021-white-NoTag (1) 

are now XTIUM

End-to-End DaaS + Helpdesk

One solution. One provider. One predictable subscription.

XTIUM’s End-to-End DaaS is a complete desktop and IT support solution – combining secure, high-performance virtual desktops with full device lifecycle management, always-on support, expert IT operations, and security-first governance.

If your workforce is distributed, your IT team is stretched thin, and your infrastructure is aging – this solution is designed for you. 

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What’s Included in the End-to-End DaaS Bundle

 XTIUM’s End-to-End DaaS goes beyond traditional virtual desktop offerings. XTIUM’s End-to-End DaaS provides virtual desktops and 24/7 support bundled in one seamless, fully managed subscription.

We deliver both the cloud workspace, and the end-user support your organization needs to stay productive, secure, and agile. 

Here’s what’s included in every subscription:

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Enterprise Helpdesk & Service Desk

  • 24/7/365 multilingual support via phone, email, chat, and ServiceNow portal
  • Tiered support model with escalation management and proactive ticket resolution
  • Global coverage with SLAs and KPIs customized to your organization
  • Remote troubleshooting, patching, onboarding/offboarding, and app support
  • Optional integration with your own ticketing platform
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Virtual Desktops – Built for Performance & Scale

  • Persistent or non-persistent desktop deployment
  • Session-based, pooled, or dedicated VMs
  • Public and private cloud technology from industry leading partners
  • High-performance support for Windows apps, collaboration tools, and productivity suites
  • Support for BYOD, remote, and hybrid workforce access
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Device Lifecycle Services

  • Hardware procurement and provisioning
  • Centralized device imaging, setup, and software deployment
  • Asset tracking and lifecycle management
  • Secure device retirement and recycling options
  • Vendor management and license compliance support
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IT Management & Operations

  • Infrastructure monitoring and automation
  • OS patching, software updates, and configuration management
  • Digital Experience Monitoring (DEX) for user telemetry and proactive issue resolution
  • Integrated identity and access management with MFA and Zero Trust controls
  • Cloud spend optimization and usage reporting
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Compliance & Security

  • Fully managed SOC 2, PCI-DSS, HIPAA, and ISO 27001 environments
  • Built-in encryption, MFA, vulnerability management, and DR/backup
  • Threat detection, patching, and hardened system baselines
  • End-to-end compliance mapping and documentation support

Why End-to-End DaaS Beats DaaS Alone

We’ve built our platform to support the full lifecycle of end-user computing—across cloud-hosted desktops, devices, support, and security. Our expertise in service delivery and end-user support comes from years of providing managed desktops for VMware, Microsoft, Citrix, and more.

 Capability  DaaS Only DaaS + XTIUM Enterprise Helpdesk
Virtual desktop provisioning icon_highLow icon_high
Device procurement & lifecycle mgmt icon_highLow icon_high
End-user ticket resolution (24/7) icon_emptyMedium icon_high(93% first-contact resolution)
Onboarding/offboarding support icon_emptyLow icon_high(50% faster enablement times)
OS/app updates & troubleshooting icon_emptyLow icon_high(Proactive patching & remote support)

Key Features & Capabilities 

End-User Experience Focus

  • Near-instant provisioning of new desktops
  • Optimized performance for latency-sensitive apps
  • High first-contact resolution rates
  • Personalized onboarding, walkthroughs, and documentation

Enterprise-Grade Security

  • Secure desktop delivery with policy-driven access
  • Centralized logging and audit trails
  • Real-time alerts and remediation workflows
  • Encryption at rest and in transit, MFA, role-based access

Scalable Infrastructure

  • Easily expand to new users, regions, or device types
  • Flexible deployment options: public, private, hybrid
  • Integrated backup, disaster recovery, and BCDR options
  • Supports remote, hybrid, or office-based workforces

Expert-Led Service Delivery

  • In-house team of certified cloud, security, and ITSM experts
  • Dedicated engagement managers and solution architects
  • Proven onboarding playbooks and SLA-backed response models
  • Delivery of industry-leading infrastructure and helpdesk platforms

 Business Benefits of End-to-End DaaS 

 Challenge  XTIUM Solution
 Rising IT labor costs and skills shortages  Augment internal support with 24/7 expert-led service desk
 Hardware refresh cycles and CapEx strain  Extend life of existing devices and shift to predictable OPEX model with hardware procurement and lifecycle services
Security & compliance risk exposure Built-in compliance with HIPAA, SOC 2, PCI DSS, ISO 27001
Inconsistent end-user support across locations Global service desk and uniform SLAs ensure consistent delivery everywhere
Fragmented vendor stack and tool sprawl Unified delivery model for desktops, devices, support, and security
Need to scale quickly without disruption Rapid onboarding/offboarding, elastic infrastructure, and scalable licensing

Why Choose XTIUM for Managed DaaS? 

XTIUM has been named a challenger in the Gartner® Magic Quadrant™ for DaaS for three consecutive years. We are the only DaaS provider that delivers a fully managed solution with helpdesk, infrastructure, compliance, and lifecycle management under one roof.

We’re more than a platform—we’re your IT operations partner.

  • Proven Results – Up to 40% reduction in incident resolution time and 30% decrease in operational IT costs
  • Strategic Partnership – We align to your business objectives and operational goals
  • Vendor Consolidation – Simplify contracts, renewals, and escalation paths
  • Ready to Scale – Whether you’re adding 10 users or 1,000, our platform flexes with you
  • Data-Driven Management – Full visibility into ticketing, usage, performance, and experience metrics

An Extension of Your Team

The Help You Need – Without Giving Up Control

When you partner with XTIUM, our helpdesk team becomes a natural extension of your own IT organization. We don’t replace your team—we augment it, taking the pressure off their day-to-day so they can focus on what truly moves the business forward.

Our service desk handles the repetitive and time-consuming tasks:

  • Software updates
  • Device setup and troubleshooting
  • Admin support
  • Ticket triage and resolution
  • User onboarding and offboarding

Meanwhile, your internal team stays focused on strategic initiatives—confident that we’re upholding the same standards of ownership, accountability, and speed your end-users and customers expect. 

AI-Driven from the Ground Up

At XTIUM, AI isn’t an afterthought—it’s embedded in every layer of our End-to-End DaaS platform. From provisioning to performance monitoring to issue resolution, automation and intelligence are hard at work behind the scenes.

Here’s how AI delivers real value:

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Smarter Provisioning

AI automates user setup, app delivery, and policy assignment—reducing human error and deployment time.
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Intelligent Monitoring

Our system constantly analyzes usage patterns and performance metrics to detect and resolve issues proactively.
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Proactive Troubleshooting

Predictive analytics flag anomalies, resolve recurring issues before they escalate, and enable faster root cause analysis.

The result?

A leaner, more resilient IT environment that keeps users productive—and your IT team focused on driving business outcomes, not firefighting. 

How Do I Know if XTIUM End-to-End DaaS Is Right for My Organization?

If you're asking any of the following questions, you're in the right place. XTIUM’s End-to-End DaaS is built for organizations that want more than virtual desktops—they want full control, less chaos, and a partner that helps them grow.

  1. Is your IT team stretched thin or stuck managing legacy desktop environments?
    → XTIUM offloads the day-to-day so your internal team can focus on strategy.

  2. Are your desktops near end-of-life or is a hardware refresh looming?
    → XTIUM’s bundled approach includes device procurement, deployment, and lifecycle support.

  3. Are you trying to support a growing hybrid or remote workforce without compromising performance or security?
    → XTIUM enables secure access from anywhere, on any device, with full visibility and control.

  4. Is your organization planning a cloud migration—or struggling with a patchwork of on-prem systems and cloud tools?
    → XTIUM centralizes your desktop delivery while integrating with your existing infrastructure.

  5. Are compliance requirements, licensing, and patch management becoming a drain on your resources?
    → XTIUM is certified for HIPAA, SOC 2, ISO 27001, and PCI-DSS—and we handle the heavy lifting.

  6. Are onboarding, offboarding, or service requests slowing down productivity?
    → The XTIUM Enterprise Helpdesk ensures high first-contact resolution and rapid employee enablement.

  7. Do you need better control over IT spend, forecasting, and support costs?
    → The XTIUM solution replaces CAPEX with a flat monthly OPEX subscription with clear reporting, not billing surprises.

If any of these questions resonate with you, let’s talk. We’ll walk you through how End-to-End DaaS can be scoped to your users, your environment, and your priorities. 

Let’s Build Your End-to-End DaaS Strategy 

Choosing XTIUM means more than moving to the cloud—it means transforming how your organization delivers, supports, and secures the digital workspace. Let’s design a solution that fits your users, your goals, and your future.

"Since the day we started the DaaS pilot, through launch, and now, your support team has been exceptional! "
Eric G. Grant
Vantage-Hilton
 “On a regular basis, I can't help expressing my gratitude for how professional and efficient each member of your team has been when responding to and resolving issues reported by our Vantage audience."
Eric G. Grant
Vantage-Hilton
 "Your team takes troubleshooting many steps further by capturing issues and resolutions and finding an optimal way to automate for a quick response and solutions to the existing and future incidents."
Eric G. Grant
Vantage-Hilton
 "Throughout my career, I have seen very few support teams that could compare with yours. Thank you for all you and your team do for our WaaS-Vantage platform here at Hilton!" 
Eric G. Grant
Vantage-Hilton

Hackers don't break in, they log-in

We deliver multi-factor authentication to prevent breaches,  provide secure access to company apps and network from any device on any location, all in a cost-effective and easy-to-implement solution. 

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Industry-recognized and certified to support your IT needs

Trusted by 1,700+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. We are not just another MSP. We're your force multiplier that bring proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.