Recognized as a Visionary in the 2025 Gartner® Magic Quadrant™ for DaaS Report

cystic_fibrosis_foundation_logo

From Legacy PBX to a Modern, Always-On Cloud Platform

Reliable communications at scale — without the management burden

Industry

Healthcare

Challenge

Aging PBX systems and fragmented local providers were draining IT time and creating risk

Result

Every employee can now work securely from anywhere and IT has shifted from firefighting to strategic priorities 

Key Product

UCaaS (Microsoft Teams Direct Routing powered by XTIUM)

Value

Freed IT to focus on supporting the mission — instead of worrying about technology 

60+
chapters unified

One consistent, cloud-based platform for all locations

< 1 day
issue resolution

Most support issues solved the same day by XTIUM

IT Time
Reclaimed

Freed from daily troubleshooting to focus on strategic priorities 
icon_quotation_mark_rev

A Partner, Not Just a Provider

“If someone calls a chapter because their child was just diagnosed with CF, they don’t want to leave a voicemail.  They want a real person to talk to. That call could change everything. And now, thanks to XTIUM, we can be there to answer it.  XTIUM isn't just a vendor — they’re constantly checking in, making sure things are running smoothly. That relationship matters.”

 Rick Daniell, Manager of IT A/V and Telephony, Cystic Fibrosis Foundation 

A National Mission Built on Human Connection

The Cystic Fibrosis Foundation (CFF) is a national nonprofit driving research, supporting clinical care, and providing resources for families with cystic Fibrosis.

With 60+ chapters and 750 employees across the U.S., every interaction matters — a missed call can delay critical research or leave a family without support. To keep their mission moving, CFF needed more than just reliable, modern technology. They needed a partner who could make it work — end to end.

A patchwork UCaaS setup was draining IT — and holding the mission back

CFF’s voice systems had become a patchwork of local providers and aging PBX hardware. Service was inconsistent, remote capabilities were limited, and the burden on IT kept growing — especially with chapters spread across the U.S.

The on-prem PBX at headquarters was particularly high maintenance, requiring constant upgrades and complex rerouting during outages. When Microsoft sunset Skype for Business — just as COVID hit — the need for a resilient, remote-ready voice solution became urgent.

 “Before, we were constantly dealing with hardware issues. Now we can focus on what really matters - supporting people with cystic fibrosis.” 

Rick Daniell,
Manager of IT A/V and Telephony 

A proven partner who could make the move to the cloud — and make it work

CFF had already begun exploring cloud-based options and COVID made finding a resilient, remote-ready platform urgent. They evaluated multiple Teams Direct Routing providers, including RingCentral, but XTIUM stood out for its:

  • personalized support,
  • deep understanding of nonprofit environments, and
  • ability to move quickly with hands-on support.

The biggest hurdle wasn’t technical — it was cultural.

XTIUM built a clear project plan and migrated chapters in waves, porting numbers and providing step-by-step guidance. Many staff were reluctant to give up the old way of doing things, but when COVID forced remote work just as Teams launched, adoption of the new way accelerated quickly.

“We know if we call XTIUM, we’ll get support that same day. With Microsoft, we might be waiting days just to get a response.”

Rick Daniell,
Manager of IT A/V and Telephony 

THE RESULTS

IT got their time back — and CFF gained a future-ready foundation

  • After moving to XTIUM’s UCaaS platform, CFF transformed how their chapters stay connected. Every employee can now take calls from anywhere.
  • Support issues that once ate up days of IT time are now resolved in under 24 hours. With fewer disruptions and no hardware to manage, IT can focus on tasks that support CFF’s mission.
  • The new platform has also sped up onboarding — getting new hires up and running in a day.
“When a parent of a newborn diagnosed with CF calls a chapter, they need a real human to talk to. That call could change everything.”
Rick Daniel
Manager of IT A/V and Telephony

"If donors or supporters can’t get in touch with us, that directly impacts fundraising. Now with Teams on their phones, our staff can pick up calls from anywhere. That flexibility makes a huge difference."

Rick Daniel
Manager of IT A/V and Telephony

“Even when we’ve had issues, XTIUM’s support team quickly figures it out — typically in one day. That kind of responsiveness is critical when you're running 60 chapters.”

Rick Daniel
Manager of IT A/V and Telephony

"It was challenging to go from a PBX system to the cloud. But XTIUM made that transition smooth. and their team is very knowledgeable"

Rick Daniel
Manager of IT A/V and Telephony

Industry-recognized and certified to support your IT needs

Trusted by 1,700+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. We are not just another MSP. We're your force multiplier that bring proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.