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From Wake-Up Call to Peace of Mind: How Bush Ross Strengthened Backup and IT Reliability with XTIUM

Reliability and responsiveness that keep a busy law firm running without interruption.

Industry

Legal Services

Challenge

Backup failure and unreliable vendor support created unacceptable risk.

Result

Seamless backup management, faster recovery, and complete operational confidence.

Key Product

Managed Backup and Infrastructure Services

Value

Peace of mind through reliability and trust.

"Zero unplanned downtime"

Business continuity ensured during upgrades and rollouts.

"Minutes to restore critical files"

Teams and Excel collaboration replaced version sprawl.

"100% confidence in backups"

Proactive monitoring and support that keeps data protected.
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A Partner Who Makes IT Simple

“It is complete peace of mind knowing that if there’s any problem, they just fix things. They take care of it.”

Keith Phillips, Information Technology Director, Bush Ross

Safeguarding Legal Work in a High-Stakes Environment

Bush Ross is a mid-size defense law firm in Tampa, Florida, with 120 employees and a lean three-person IT team. The firm defends insurance companies, builders, and other clients across complex civil and commercial cases where downtime simply isn’t an option.

A few years ago, a failed backup incident with a previous vendor exposed just how vulnerable the firm’s systems were. The event served as a wake-up call, highlighting the need for a more accountable, professional partner capable of delivering reliability, responsiveness, and expertise at scale.

Keith Phillips, Information Technology Director, took the lead in finding a better solution — one that would protect the firm’s growing data needs while allowing his small team to stay focused on supporting attorneys and staff.

Why Bush Ross Chose XTIUM
Accountability, Responsiveness, and Trust

After the backup failure, Bush Ross began working with XTIUM (then operating under its legacy brands) to purchase and support new infrastructure equipment. Impressed with the level of care and responsiveness, Keith expanded the partnership to include managed backup services and IT support.

With XTIUM, the firm gained a partner that handled issues before they became problems, often resolving them without the team ever needing to ask. Communication was fast, transparent, and dependable — everything a small IT department needs in a high-pressure environment.

As the relationship deepened, XTIUM became Bush Ross’s go-to resource for firewall upgrades, network switches, and future cybersecurity planning. For Keith, it wasn’t just about technology anymore — it was about trust.

“We had a little incident years ago where the backup wasn’t right and the other company claimed ignorance. That was a wake-up call. We needed a more professional company that’s accountable — and that’s how I found XTIUM.”

 

Keith Phillips,
Information Technology Director, Bush Ross

Implementation
Seamless Rollout with No Downtime

From deploying the backup server to replacing aging Cisco switches and installing new Palo Alto firewalls, XTIUM ensured each rollout happened smoothly and on schedule. Most changes occurred over a weekend, avoiding disruption for attorneys and staff.

“The equipment came in, they configured it, and it was just up and running. No major downtime, no lost work.”

From Stress to Stability

With XTIUM managing backups and monitoring performance, Bush Ross’s IT team could finally focus on supporting business priorities instead of troubleshooting. File restores now take minutes, and the process is simple enough that Keith’s team can recover data in a few clicks — a critical advantage when lawyers need immediate access to case documents.

“Most of the time when our people delete something, it’s not ‘get it back when you can,’ it’s ‘I need it yesterday.’ With XTIUM, restoring files only takes a couple of clicks.”

 

Keith Phillips,
Information Technology Director, Bush Ross

THE RESULTS

A Reliable, Future-Ready Foundation

  • Proactive monitoring prevents issues before they impact operations.
  • Seamless upgrades ensure continuous uptime across all systems.
  • Rapid recovery allows staff to retrieve deleted files within minutes.
  • Responsive support delivers answers in under 10 minutes.
  • Trusted partnership expands into new areas like cybersecurity planning.
“My experience has been nothing but positive with them. They always help us out. They go the extra mile.”
Keith Phillips
Information Technology Director, Bush Ross
“Sometimes their prices are a little higher, but I feel like I get what I pay for. The support on the back end makes it worth it.”
Keith Phillips
Information Technology Director, Bush Ross
“I truly believe it about these guys. Dean really cares. All I have to do is call him, and even if he’s off, he’ll call me back from his cell phone to take care of me. These guys go the extra mile and do what it takes to keep you happy.”
Keith Phillips
Information Technology Director, Bush Ross

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Trusted by 1,700+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. We are not just another MSP. We're your force multiplier that bring proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.