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2024 Gartner® Magic Quadrant™ Report for Desktop as a Service

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Market Landscape

The DaaS market continues to grow as organizations transition traditional VDI services to the cloud and address the security challenges related to highly distributed work. Gartner forecasts that DaaS spending will grow from $3.0 billion in 2024 to $4.4 billion in 2028, with a compound annual growth rate of 10%1.

The DaaS market has also benefited in the last 12 months due to turmoil in the on-premises VDI market. Gartner clients have cited Citrix price increase and license bundling, as well as the uncertainty related to the now completed KKR acquisition of Omnissa, as reasons they have moved from on-premises VDI to DaaS.

55%

reported that their organizations have deployed DaaS or are in the process of deploying, 14% are running a proof of concept, 16% are planning to deploy and only 15% have no plans to deploy DaaS. (Source: Gartner’s 2024 Digital Workplace Summits)

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Why Managed DaaS

Public vs Private Cloud

Gartner Magic Quadrant for MNS

Three Key DaaS Offerings

The DaaS market has three key distinct types of offerings, with vendor products positioned in one or more of the three segments:

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Self-Assembled DaaS

The client assembles a DaaS solution from components made available by the vendor. Clients select and configure the cloud infrastructure, profile management technology and associated storage. Clients are responsible for configuration and management of the virtual machines. The vendor operates the client-selected components and provides management and updates of the infrastructure through the life of the service.

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Vendor-Assembled DaaS

Where the vendor defines most of the solution. The client has less configuration work to perform and focuses on management of the virtual machines.

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Vendor-Managed DaaS

Where the full service is managed and supported by the vendor. Managed DaaS vendors generally manage, patch and maintain the virtual machine OS and, in some cases, provide end-user support.

Innovative organizations are pivoting towards hybrid work models, in a bid to enhance agility, and deliver exceptional user experiences. Gartner®, a company that delivers actionable, objective insight to IT executives and their teams, defines Desktop as a Service (DaaS) as “the provision of virtual desktops by public cloud or other service providers”.

This year, Gartner® has released its second ever Magic Quadrant™ for Desktop as a Service (DaaS) report. Gartner® evaluated DaaS providers on the basis of their Completeness of Vision and Ability to Execute.

Vendors in the market range from smaller bootstrapped or private-equity-funded to the largest publicly traded hyperscale cloud vendors. Adoption of DaaS has benefited from the ability to host workloads in locations that allow low network latency, which is especially useful when workers are overseas. Looking forward, Gartner expects more adoption of solutions that measure and seek to continuously improve digital employee experience.

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Recognized as a Challenger in the 2024 Gartner Magic Quadrant for Desktop as a Service, for the 2nd Year

Gartner has recognized XTIUM (formerly ATSG) in every Gartner Magic Quadrant for Desktop as a Service Report. 

"XTIUM's business model is successful with a significant focus on client and user experiences. It expands beyond DaaS to incorporate cloud, network, security and operations services, including service desk."

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Must-Have Capabilities

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Standard Capabilities

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Optional Capabilities

Must-Have Capabilities

  • A cloud control plane, from where DaaS operations are performed, that is managed and maintained by the vendor that brokers connections to VMs hosted by a public cloud or other service provider.
  • A remote desktop protocol that provides secure access to virtual desktops or applications.
  • Support for the ability to connect from a range of endpoints, including those running Windows, macOS, Linux, iOS, Android, Chrome OS, thin clients and common browsers.
  • A tool to manage virtual desktop resources, users and assignments.

Standard Capabilities

  • The ability to orchestrate persistent and nonpersistent compute and storage resources for Windows 10/11 desktop experiences, or for similar experiences on a Windows Server OS running single-session or multisession VMs.
  • Image management technology to allow central updating or management of VMs.

Optional Capabilities

  • Vendor-provided compute and storage resources.
  • Application-hosting capabilities (published app).
  • Monitoring of virtual desktop and application usage, user experience and performance.
  • User profile management and application layering and masking.
  • Support for GPU workloads.
  • Integration or extension of the client’s network into the DaaS environment.
  • Multicloud and hybrid deployment options.
  • IT service management (ITSM) tool and configuration management database (CMDB) integration.
  • Digital employee experience (DEX) or digital experience monitoring (DEM) tool integration.

We believe, our recognition is reflective of our transformative DaaS offering, which delivers reliable, secure, compliant, and scalable Cloud Hosted Virtual Desktops to enterprise clients globally, across all industry verticals.

We believe our automation-driven Cloud Manager is an intuitive cloud orchestration portal, which delivers seamless access to real-time usage stats, digital employee experience (DEX) insights, VM monitoring and management, auto-scaling feature, application lifecycle management, and more, all from a single user interface.

Read the full report to:

  • Evaluate the strengths and cautions of the 14 vendors shortlisted by Gartner
  • Get quickly educated about the market’s leading vendors and how they’re competitively positioned
  • Understand the marketing definition along with must-have and optional capabilities

Read the Full Gartner Magic Quadrant Report Here

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