atsg_logo_rev  +  EIPLogo2021-white-NoTag (1) 

are now XTIUM

Support & Escalation

If you have questions or require support on any XTIUM (formerly ATSG and Evolve IP) service, please refer to the options below.

 

If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.

Help Center

Phone:
877-459-4347,

Escalation Contacts

If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.

Level Resource Email Phone Number
Management Leadership
1 Support Center https://help.evolveip.net 877-459-4347
2 Support Managers Manager-Escalations-US@evolveip.net 610-510-8509
3 Support Directors Director-Escalations-US@evolveip.net 610-553-3329
Executive Leadership
4 Martin Call, Chief Customer Officer  martin.call@xtium.com 830-327-5302
Escalation Contacts
Level Name Title Telephone E-mail
1 Lauren Coben Senior Manager, Client Experience 610-989-2330  lauren.coben@xtium.com
2 Ben Silver
 SVP, Customer Success
 888 779 8486

ben.silver@xtium.com
icon_phone

Customer
Support

Help Center 
P: 877-459-4347,
icon_conversation_speech_bubbles

Remote
Assistance

Click here to connect with remote live assistance.
icon__clipboard

Client
Training Center

Click here to view our client training center.
icon_question_mark

Knowledge
Base

Click here to view our  knowledge base.

Industry-recognized and certified to support your IT needs

Trusted by 1,700+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. We are not just another MSP. We're your force multiplier that bring proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.