Support & Escalation
If you have questions or require support on any XTIUM (formerly ATSG and Evolve IP) service, please refer to the options below.
If you require technical support on any Evolve IP service, please reach out to our Client Support Center by using one of the options below.
Phone:
877-459-4347,
Escalation Contacts
If you have already contacted the Client Support Center through one of the options above but still feel you are not receiving the level of support you require, please follow the escalation contacts below in the order listed and someone will be able to assist you.
Level | Resource | Phone Number | |
---|---|---|---|
Management Leadership | |||
1 | Support Center | https://help.evolveip.net | 877-459-4347 |
2 | Support Managers | Manager-Escalations-US@evolveip.net | 610-510-8509 |
3 | Support Directors | Director-Escalations-US@evolveip.net | 610-553-3329 |
Executive Leadership | |||
4 | Martin Call, Chief Customer Officer | martin.call@xtium.com | 830-327-5302 |
Escalation Contacts
Level | Name | Title | Telephone | |
---|---|---|---|---|
1 | Lauren Coben | Senior Manager, Client Experience | 610-989-2330 | lauren.coben@xtium.com |
2 | Ben Silver |
SVP, Customer Success |
888 779 8486 |
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