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are now XTIUM

 

Secure, Scalable Virtual Desktops

Built for IT teams looking to simplify operations, overcome virtual desktop infrastructure headaches, secure the edge and reduce capex.
 
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A Modern Alternative to VDI and PCs

Traditional virtual desktop infrastructure (VDI) and physical PCs leave your IT team buried in device management, patches, license audits, endless user tickets and unpredictable public cloud bills. XTIUM is a Gartner-recognized, modern Desktop as a Service (DaaS) provider that replaces complexity with control

  • Secure remote access to company data and applications from any location, on any device - built for compliance
  • Faster onboarding and centralized control for contractors, acquisitions, and hosted remote desktop use cases
  • Enterprise help desk support for managed desktops—so users get the seamless experience they expect without overloading your IT team.

Schedule a quick consultation to discuss your use case, explore options and review our hosted desktop pricing.

Schedule a Consultation

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Powerful Features for Managing Modern Workspaces

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Flexible, Multi-Cloud Deployments

Deploy hosted desktops and virtual servers on the platform, location and cloud of your choice-Private, Microsoft Azure, or Hybrid.

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Intuitive, Automation-driven, AI assisted Portal

Easily access usage metrics and manage all virtual machines—session-based, pooled, and persistent—from one interface

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Digital Employee Experience (DEX)

Get real-time visibility into resource consumption and experience lag-free video calls with RTAV.

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Recognized as a Challenger in the 2024 Gartner Magic Quadrant for Desktop as a Service, for the 2nd Year

Gartner has recognized XTIUM (formerly ATSG) in every Gartner Magic Quadrant for Desktop as a Service Report. 

"XTIUM's business model is successful with a significant focus on client and user experiences. It expands beyond DaaS to incorporate cloud, network, security and operations services, including service desk."

Simplify IT Management with Compliant DaaS

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Scale in minutes, not weeks

Quickly spin up/down new users vs. waiting weeks for hardware procurement and setup

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Edge Security & Compliance

Tighter security because your data never leaves the datacenter & stays safe in the cloud - all while ensuring compliance
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Predictable Cost Model

Predict the exact cost of each user and remove any uncertainties that come with traditional technologies & public cloud
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Minimize Hardware Refresh

Extend the lifespan of existing devices by delivering a high-performance experience on older devices
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Fast, Flexible Deployment

Deploy on public or private cloud of your choice while simplifying IT operations with automated provisioning and patching.
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Lower Support Load

Offload desktop management and maintenance to our technology experts while staying in control and focused on strategic priorities

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True Cost of DaaS

DaaS is often perceived as too costly because it is often viewed as an alternative to replacing extra hardware. The reality is DaaS is more than a replacement of the client hardware. Managed DaaS saves your organization:

  • Time spent on patching, software and hardware upgrades
  • Data center costs
  • Device costs
  • Support costs
  • Upfront infrastructure costs
  • Unexpected costs (such as the cost of a security breach).

Here is what our happy customers have to say

“We haven’t missed a beat. The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now because of how seamless this has been for our organization. People are very appreciative that we’re in this position and everything is working. It has been wonderful.”
Ryan Easter
Principal and Director of IT, Johnson Investment Council
“XTIUM facilitated the most successful and smooth data center move we’ve ever experienced. Even more, their desktop solution enabled us to quickly resolve our technology bottlenecks so that IT could deliver strategic business value faster. The combination of rapid integration and cost savings has allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”
Jeff Francis
VP of IT, US Dermatology Partners
"Tenfold is the market leader for cloud-based CRM integration and we have been a client of XTIUM for 6 years. As our business grew and needed to adapt, we deployed their Microsoft Teams with Cisco voice solution. This has enabled our employees to work productively from anywhere. We have also been able to manage our costs while providing a scalable, supportable communications technology that will evolve over time and exceed our needs.”
Dan Sincavage
Co-founder, Tenfold
"That’s the type of proposition I like to bring to a BOD. I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and  we are going to save over $300,000 a year.’ It makes it easy for me to sell!"
Ken Schultz
CIO of Ogletree Deakins
"Everything was flowing, everyone's connecting..... just seamless! And everything just worked. We haven't been down since we went remote."
Chief Information Officer, Friedman, LLP
"Hosting our infrastructure with XTIUM has always provided our business with operational ease and flexibility. Their commitment to HIPAA/HITRUST, compliance, infrastructure, stability, and performance are critical aspects of our partnership."
Charles Halfpenny
CTO and Founder of Halfpenny Technologies, Inc.
"Response times are almost immediate an they are great at follow up. The support from XTIUM is really industry best. Every person I have had the pleasure of working with has been competent and extremely helpful."
Larry H.
IT Director

You Need an IT Ally, Not Just Another Provider

We understand the pressures that IT leaders face. Need an order-taker? Look elsewhere. Need a strategic partner that challenges the status quo, mitigates risk, and transforms IT into a competitive advantage? That’s XTIUM.

Everything you need to secure hybrid work and drive growth

Why IT Leaders choose XTIUM

  • IT Force Multiplier – High-touch service for mission-critical operations, from cloud to networking, and security to collaboration.

  • Security at the Core – AI-driven security, proactive threat management, and compliance frameworks to keep you ahead of risks.

  • Proven track record – Decades of IT experience across industries, from finance to healthcare, and more.....

Solutions built for the modern enterprise

  • Scalable & future-ready – IT services that grow with your business, supporting innovation & agility.

  • Seamless integration – Ensuring legacy systems & new IT ecosystems work together. No silos. No inefficiencies. Just results.

  • Proactive & Predictable – Solve problems before they impact your operations, with no unexpected costs.

The X-Factor

  • Simplify compleXity – One trusted partner for your entire IT ecosystem.

  • EXtension of your team – Access to thousands of industry experts to help you think through, manage, and secure your full IT stack.
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  • EXecution with accountability – We challenge assumptions and own outcomes, maximizing efficiencies, without over-extending budgets.

Frequently Asked Questions

Desktop-as-a-Service is a cloud computing solution that provides employees with secure remote access to all their applications, files and data, from any location, at any time. The data is stored safely in a public / private cloud and can be accessed on nearly any internet-enabled ‘smart’ device. Desktop as a Service, formerly known as Virtual Desktop Infrastructure (VDI), consolidates all external IT assets and legacy/SaaS applications into one platform to simplify IT administration. Each user is provided with a dedicated CPU and memory, allowing them to work exactly as they would with a traditional laptop or desktop, often with improved performance, better security, and a seamless user experience. 

PC

Using physical PC desktops is the most common DaaS alternative. It’s easy and familiar but it comes with complications, inconveniences, and risks. PC storage might be ideal for personal laptops, but for larger organizations, this storage method is increasingly limiting.

Show-stoppers: Inefficient, inflexible, location-dependent, data-loss and security risks.

VPN

 Virtual Private Networks (VPNs) provide encrypted, remote internet access and storage. It’s sometimes used successfully for smaller organizations but can pose challenges, risks, and delays amidst large demand.

While VPNs are popular for securing data in transit, control access, and encryption are managed by VPN providers. This can loosen your data’s privacy/security. Additionally, if a VPN connection experiences outages, you cannot obtain or protect stored data.

With a VPN, you get encrypted cloud storage over a virtual network. However, you may lack access to file-sharing or collaboration controls while leaving your data vulnerable to exposure.

Show-stoppers: Latency, regulatory concerns, unpredictable performance, storage security risks.

On-Premises VDI

On-Premises Virtual Desktop Infrastructure (on-prem VDI), also known as self-assembled DaaS, is a traditional DaaS method. With on-prem VDI, the customer buys, assembles, hosts, and manages the vendor's cloud infrastructure. The vendor operates the selected infrastructure and provides updates.

With an on-prem VDI, you purchase the VDI infrastructure. Then, you’re responsible for hosting, maintaining, and often staffing management for everything on-site. Examples of on-prem VDI: Microsoft AVD, Amazon WorkSpaces

Show-stoppers: Overwhelming maintenance, consumes space, too much downtime, complexity, inflexibility, poor performance for remote users.

In-House VDI

In-House Virtual Desktop Infrastructure, sometimes referred to as a vendor-assembled DaaS, is a typical “DIY DaaS” solution. It gives customers control over their data and hardware, but there’s a caveat: Customers must have hard skills and in-depth VDI knowledge to manage it properly.

An in-house VDI can either be on-premises or cloud-based. In both scenarios, customers obtain the infrastructure from a vendor. The customer is then responsible for paying, integrating, maintaining, and troubleshooting the infrastructure.

With an in-house VDI, the vendor provides you with the VDI infrastructure. Then, you’re responsible for implementing and managing everything in-house. Example of in-house VDI: Nutanix Frame

Show-stoppers: Expensive hardware, frequent & costly updates, complex in-house management requirements, security risk exposure.

Managed DaaS

Managed Desktop as a Service, also called vendor-managed DaaS, is a cloud-based DaaS solution that works alongside IT teams to provide virtual desktops and management.

Example of a managed DaaS: XTIUM

Show-stoppers: Fear of losing control, User resistance, Compatibility with select legacy apps

Status Quo

The term “status quo” implies that a customer doesn’t make a decision and instead stays with their current storage system due to fear of change, user resistance or lack of bandwidth.

DaaS is an ideal solution for organizations that:  

  • Employ teleworkers and /or a mobile workforce.  
  • Want to reduce the overall costs of supporting their desktop infrastructure and software. 
  • Have limited IT resources and need to achieve peak efficiency, and simplified management of employee desktops. 
  • Want to extend the life of older PCs / laptops, and reduce the frequency of PC replacement cycles.  
  • Have between 250 and 5,000 plus employees, with a distributed workforce. 
  • Want to increase data security, and improve regulatory compliance.

No, DaaS is not an all or nothing proposition. While the most common deployment, simply due to proximity, is to bring both desktops and line of business applications within the XTIUM hosting environment, businesses can select just the users for whom it makes the most sense, (such as remote users, employees in satellite offices, users with older PCs) and hybrid deployment models are supported. 

Due to the explosion of SaaS, most workforces are now only using one or two legacy applications. Unfortunately, the DaaS provider industry is still trying to support these applications by giving everyone a virtual desktop. Simply put, that’s a waste of money and resources, but most importantly - what an annoying way to do your job!

XTIUM is breaking the DaaS industry mold. With XTIUM’s Virtual Desktop solution, we are able to publish legacy applications to end users, and offer them in a file based SSO fashion. This makes legacy applications look, act, and feel like a SaaS application to end users, whichever device they are using.

Provisioning traditional desktops is tedious and takes weeks vs. minutes with DaaS. Here’s an illustration of adding 10 new desktops to DaaS (the industry-wide practice) vs. 10 new XTIUM Virtual Desktop Solution users:  

DaaS: The customer tells their Account Manager (AM) they need 10 more desktops. The AM sends a quote for 10 more users. The customer signs the quote and the AM passes this on to provisioning and a couple days later, without escalations, the DaaS seats are there. Can it be done in a couple hours in a pinch? Sure, and we have many times. But the default process noted here is typical   XTIUM Virtual Desktop Solution: IT logs into their portal and creates 10 users, along with their security permissions and applications access, instantly. Resources for pushing out legacy applications or entire desktops are provisioned in minutes. The portal then reaches out to Office 365 and provisions their licenses ... on the fly. Charges are automatically added to their monthly billing. Oh, and should you need to eliminate users, the same is true in reverse to deprovision. IT can add users, on their own, in a matter of minutes, not days. Larger changes may require account management but for the most part, capacity planning can be done at your leisure, instead of being “under the gun” to make a small change.

 

 

Security and Compliance: DaaS mitigates risks and eliminates security concerns because the data resides in the datacenter and not on the device. Additionally, you can add an extra layer of security to your platform with XTIUM multi-factor authentication (MFA) and single sign-on (SSO) web portal, all while staying compliant. 

Mobility: DaaS enables IT to provide users with remote access to all company applications from anywhere, on any device. XTIUM’s DaaS solution enables IT to quickly deploy new users from anywhere, making it easier to manage users and increase productivity.

Scalability and Agility: With XTIUM DaaS, it's easy for IT to scale your virtual desktops up or down, as needed, so you can quickly adapt to changing business requirements.

Performance: DaaS enables organizations to deliver high performing applications to any end point. Real-time audio and video optimized DaaS enables team members to work together on projects from different locations in real-time, making collaboration easier and more efficient.

  • Access company data and apps securely from any where
  • Simplify IT by offloading maintenance and administrative headaches
  • Work from any location with any type of end-point device
  • Reduce your security exposure
  • Reduce hardware and support costs
  • Replace siloed, legacy infrastructure with a consolidated solution that simplifies IT
  • Speed up user on-boarding and off-boarding
  • Eliminate the need to refresh hardware every few years
  • Eliminate the need for VPN
  • Ensure reliability with 99.999% uptime
  • Maximize business continuity with disaster recovery
  • Stay secure by keeping up with compliance and regulatory standards
Use Case Common For Best Choice
High Availability Critical Workloads, Large Enterprises DaaS
Seasonal Workers / Bust Capacity Retail, Finance DaaS
Small Worker Footprint SMB Enterprise PC or DaaS
Bring Your Own PC (BYOD) Contractors, Gig Workers VDI or DaaS
Single / Multiple Desk-Based Locations Physicians, Floor Managers VDI or DaaS
High Security and Compliance Financial Traders, IT, Government VDI or DaaS
Numerous Legacy Windows App Healthcare, Governments, Finance VDI or DaaS
High-Turnover Positions Interns, Contractors, Educators VDI or DaaS
High End Graphics CAD Engineers, GIS, Graphic Design PC or DaaS
Shared Computers Hospitals, Manufacturing
VDI or DaaS

 

DaaS (Desktop as a Service):

  • Cloud-based service.
  • Managed by a third-party provider.
  • Highly scalable and subscription-based.
  • Suitable for organizations prioritizing simplicity and scalability.

VDI (Virtual Desktop Infrastructure):

  • On-premises or private cloud solution.
  • Requires more in-house management.
  • Upfront hardware costs.
  • Provides more control and customization options.

In short, DaaS is a cloud-based, scalable, and managed service, while VDI offers more control but demands in-house management and infrastructure investment. 

 

Deployment: 
  • DaaS: Cloud-based, no physical hardware. 
  • Traditional Desktops: Physical computers or laptops. 
Maintenance: 
  • DaaS: No hardware maintenance required. 
  • Traditional Desktops: Ongoing hardware maintenance needed. 
Scalability: 
  • DaaS: Highly scalable with virtual desktops. 
  • Traditional Desktops: Scalability limited by physical hardware. 
Flexibility: 
  • DaaS: Supports remote and flexible work. 
  • Traditional Desktops: Tied to physical locations. 
Data Security: 
  • DaaS: Strong security measures from providers. 
  • Traditional Desktops: Data security is organization's responsibility. 
Cost Structure: 
  • DaaS: Subscription-based. 
  • Traditional Desktops: Upfront hardware and maintenance costs. 
Software Updates: 
  • DaaS: Managed by providers. 
  • Traditional Desktops: Organization's responsibility. 

In short, DaaS offers a cloud-based, scalable, and cost-effective desktop solution, while traditional desktops rely on physical hardware and involve higher maintenance and management efforts. 

 

Real-time audio and video conferencing for Virtual Desktops and Desktop as a Service (DaaS) refers to the ability to conduct live audio and video meetings, and collaboration sessions, within a virtual desktop or DaaS environment. Video conferencing solutions such as Microsoft Teams, Webex and Zoom, when deployed as part of a virtual desktop environment, often increase the network load, which compromises the performance and end-user experience, making remote working difficult. Traditional desktops and VDIs are not good at encoding and decoding parts of audio and video. This is why video conferencing on old virtual desktops is slow and laggy. 

XTIUM mitigates this issue by deploying vendor-supported configurations of their collaboration tools in a virtual environment, also known as real-time audio and video (RTAV) optimization, or media offloading.

Unlike traditional desktops and VDI, modern DaaS is smart enough to offload the media intensive parts of processing, that a virtual desktop isn't good at, to the client device. This simple change is how users get a Teams call, Zoom call, Webex call (or even stream March madness) with 100% clarity within their virtual desktop.

Instead of waiting until the last moment for another hardware refresh, exploring DaaS early on can improve the way you approach tech challenges. DaaS offers more than just device replacement—it extends device lifecycles, enhances security, boosts mobility, and improves end-user productivity, ultimately leading to a better customer experience. By having the conversation about DaaS well in advance, organizations can discover its potential beyond a simple hardware substitute. 

The level of effort is modest, but not groundbreaking. The implementation process goes through the following steps: 

  • Extend a customers’ network into the data center solution 
  • Build out DaaS tenant 
  • Getting the image ready  
  • Installing applications  
  • Add licensing

 

Not only does DaaS offer a significant reduction in support costs—up to 60% for user bases leveraging VDI or DaaS compared to traditional client computing solutions—it also simplifies administrative tasks. By eliminating the need for device procurement and provisioning, DaaS simplifies organizational dynamics and cuts costs. 

These 7 comparison points can guide you in your process:

Ownership and Management

  • Private Cloud: Owned and maintained by a single organization or a third-party service provider exclusively for that organization. Offers more control and customization options.
  • Public Cloud: Owned and operated by a third-party provider, serving multiple organizations. Less control over infrastructure and services as it's shared among users.

Uptime

  • Private Cloud: Typically offers 99.999% uptime.
  • Public Cloud: Typically offers 99.9 or 99.99% uptime.

Customization and Flexibility

  • Private Cloud: Provides greater customization options to tailor the infrastructure and services to specific organizational needs.
  • Public Cloud: Offers limited customization options due to shared infrastructure and standardized services. 

Scalability

  • Private Cloud: Scalability is possible but may be constrained by the available resources and infrastructure.
  • Public Cloud: Highly scalable with the ability to rapidly increase or decrease resources based on demand.

Compliance and Regulations

  • Private Cloud: Easier to comply with specific industry regulations and data privacy requirements as customization is feasible.
  • Public Cloud: Compliance may be challenging, especially if the provider operates in multiple regions with varying regulations.

Security

  • Private Cloud: Offers higher security levels due to dedicated resources and customized security measures.
  • Public Cloud: Security measures are standardized and shared among multiple users, potentially posing higher security risks. 

Disaster Recovery

  • Private Cloud: Allows for customized disaster recovery strategies and redundancy plans based on organizational needs.
  • Public Cloud: Relies on the provider's disaster recovery and redundancy measures, which may have limitations in customization. 

 

Click here to learn more.

 

XTIUM managed DaaS delivers the technology, support, management, and expertise needed to fully embrace hybrid work – in our cloud or on Azure. It enables IT to offload their day-to-day administrative headaches of managing a virtual desktop infrastructure to XTIUM so they can focus on more strategic tasks.

 
  • Dramatically improve employee productivity by providing immediate access to all company apps from any location, on any type of device.
  • Enable mobility and Bring Your Own Device (BYOD) strategies. 
  • Improve data, device, and application security because data never leaves the data center and stays safe in XTIUM cloud. 
  • Better manageability due to centralized administration i.e. quickly upgrade applications across the network, push patches etc.
  • Eradicate PC / laptop repair time and expense. 
  • Extend the life of desktop infrastructure, workstations, and laptops. 
  • Eliminates the need for additional staffing/support costs. 
  • Reduce Total Cost of Ownership (TCO) by transitioning away from expensive on-site servers, data centers and hardware. 

You can access DaaS from anywhere, so long as there’s internet connectivity, including cable modem and 4G/5G wireless connections – from home, the coffee shop, from the airport, or from the office etc.

Almost every device can access our DaaS solution, including desktops, smartphones, MacBooks, netbooks, ultra books, iPads and Android tablets. Any computer running Windows XP or greater, Linux, or Mac OS works fine. You can even access our DaaS from low-cost, dedicated thin client devices.

The following features and services are included depending on the type of DaaS offering you choose: 

  • A full Windows 64 bit desktop experience 
  • Access from any device
  • RMM-Pro
  • Real-time audio and video optimization
  • DEX
  • Compliance as a Service
  • AI assisted features
  • Automation driven Portal
  • Dedicated CPU for each user 
  • Dedicated memory for each user 
  • Identity management with SSO/MFA 
  • XTIUM security suite
  • Platform, Image and Patch management
  • Performance and Availability Monitoring
  • Critical Infrastructure Backup
  • Tailored Management Options
  • Office 365 / Microsoft Licensing
  • Disaster Recovery as a Service
  • Virtual Data Center (VDC)
  • An administrator portal for IT to centrally manage virtual desktops for better administrative control and security.  

No, if you are currently contracted with Microsoft for your Windows Desktop Operating System you can leverage the Windows VDA (Virtual Desktop Access) for your licensing. 

Almost all USB peripherals that are supported in Windows are supported with our DaaS solution. Administrators can control the types of peripherals that can be accessed within the virtual desktop by implementing policies that make the most sense for their organization and user community.  

Virtually any application your desktops run today will run on DaaS. We support BYOL (Bring-Your-Own-Licensing), Open-source licensing such as Open Office, or XTIUM can provide Microsoft Office applications via a monthly subscription model. 

We can also host line-of-business applications within our virtual private cloud infrastructure providing your business with all of the flexibility you have on physical desktops today.  

When thinking about Virtual Desktop FAQs, this is an important question. Your current administrator or third-party consultant is responsible for your Active Directory, users’ permissions and policies, desktop applications, and endpoint device support. XTIUM manages virtual desktop pools and licensing, stable and secure virtual infrastructure, network, and consumable resources (CPU, RAM, Disk).  

Yes, each DaaS deployment is provisioned with a dedicated Active Directory server. The solution fully supports premise-to-cloud domain integration and was built specifically to meet the needs of midmarket and enterprise businesses.  

 

Industry-recognized and certified to support your IT needs

Trusted by 1,700+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. We are not just another MSP. We're your force multiplier that bring proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.