atsg_logo_rev  +  EIPLogo2021-white-NoTag (1) 

are now XTIUM

REBRAND

Customer FAQs

Quick answers regarding the ATSG and Evolve IP business combination & XTIUM rebrand.

Frequently Asked Questions

Rebranding is an opportunity to tell our story, eliminate brand confusion, unify our team under a single identity, and establish a cohesive, modern brand positioned for future growth. You can expect the same trusted services you’ve come to rely on, with the added benefit of a more unified and high-performing team, backed by an expanded service portfolio.

The new address will be 520 North State Road, Briarcliff Manor, NY 10510

The new XTIUM Phone Number is (888-77-XTIUM)

No, customer-facing apps and service endpoints will not be migrated at this time. Any updates or changes will be communicated to you directly.

Yes, we will continue to service and support customers with the same support and client relations contacts as you have today. Any changes in the future will be communicated directly to customers prior to those changes.

Customer MSAs will continue to be in effect for customers. Any changes to MSAs would be agreed to in writing prior to taking effect.

We will maintain our customer first approach and continue to provide consistent value to our customers. We are constantly evaluating the market, our place in it, and the services we provide. Pricing or rate changes will be communicated in advance and align with the terms of your MSA.

Your current agreement or contract will continue to be in effect as part of this combination.

The combined organization of ATSG and Evolve IP, now XTIUM, will expand the service offerings available.

Yes, additional products and services will be made available to customers. Client Success Managers will communicate those products’ offering as they become available to customers.

The billing process will stay as-is at the moment. We will communicate any billing systems changes in advance.

No, there will not be any disruptions or downtime during the integration process. However, we will keep you informed of any potential updates or changes.

XTIUM aims to become a dominant force in the IT technology industry. By leveraging the combined strengths of both companies, the organization aims to redefine the industry, transforming customers into brand advocates and solidifying its position as a market leader. Key strategies include expanding capabilities to offer a comprehensive suite of solutions, prioritizing customer satisfaction through exceptional service and cutting-edge technology, fostering a culture of scale and adaptability, and investing in research and development to stay at the forefront of technological advancements.

Your data security remains our top priority during the combination. We will continue to adhere to stringent security protocols and best practices to ensure your data is always protected. There will be no impact on data security throughout the integration process.

There are no immediate changes to the infrastructure or platforms utilized by customers. The combined organization will continue to pursue best-in-class solutions, platforms, and infrastructure in the future. Any changes that impact customers will be communicated beforehand.

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