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AI-Enriched Conversational Intelligence

Powered by Dubber

AI means many things to many people. At XTIUM, we leverage AI to unlock the full value of conversations that take place across your organization. Furthermore, the rise in hybrid work has moved most in-person interactions and meetings to virtual calls. Businesses are looking for a solution that can capture the untapped voice data and provide actionable business intelligence, quickly and securely from any location.

With XTIUM’s conversational intelligence platform, businesses can not only record 100% of calls, chats and videos, but can also capture critical moments, replay and summarize recordings, and reveal crucial insights from any and every conversation, all in a simplified, automated and compliant manner.

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The Problem

Wasted-time-manually-reviewing-calls
Wasted time manually reviewing calls

Intelligent call recording can automatically summarize calls, extract key information, and highlight important moments. This saves time spent listening to entire recordings, especially for tasks like coaching or compliance reviews.

Lack-of-visibility-into-customer-sentiment
Lack of visibility into customer sentiment

Sentiment analysis can be used to understand the emotional tone of a conversation, helping businesses identify areas where they can improve customer satisfaction. For example, if calls consistently show frustration with a certain product feature, it might be a sign that improvements are needed.

Compliance-Challenges
Compliance Challenges

Intelligent call recording can ensure that all calls are recorded and easily accessible for regulatory compliance purposes. It can also automate processes like redacting sensitive information.

The Solution - Conversation Intelligence (CI), Powered by Dubber

XTIUM partners with Dubber, the leading provider for conversation capture and intelligence, to deliver these business outcomes:

Increased-Sales-&-Conversion-Rates
Increased Sales & Conversion Rates
  • Track how CI insights improve agent call handling, leading to more closed deals – Sales Closing Moment.
  • Measure the impact of improved product recommendations based on conversation analysis – Sales Closing Moment.
Reduced-Costs
Reduced Costs
  • Quantify savings from decreased call handling time due to better agent training from CI insights – Dubber AI and QA.
  • Track cost reductions from fewer customer service escalations due to improved agent performance.
  • Track cost reductions from using Dubber AI to perform QA of recorded calls – Dubber AI and QA.
Reduced-Risk
Reduced Risk
  • CI can help identify compliance issues or areas for improvement in customer interactions, potentially avoiding legal or reputational risks – Automated PCI content redaction.
XTIUM and Dubber together help you improve efficiency, gain deeper customer understanding, and potentially even generate new revenue streams.
  • Your Trusted provider – that works along your side as an extension of your team to solve business problems
  • One invoice - ability to consolidate products and services into a single invoice
  • Low Cost - Better price points while keeping your IT environment productive and flexible
  • One number to call - for all your support needs
  • Certified engineers - for consultation and faster problem resolution
  • Fast deployment - Deploy and configure the service within 30 days
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How does it work?

XTIUM’s conversational intelligence solution, powered by Dubber, leverages the power of AI to identify and understand key Moments within conversations. But we don't stop at mere data extraction. Our advanced AI algorithms dive deep into the fabric of your conversations, uncovering hidden insights that traditional methods simply can't capture.
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Key Benefits

Conversation

Conversation

We gain a deeper understanding of the moment within the context of the entire conversation

Moment

Moment

We use AI to identify a moment within a conversation

Insight

Insight

We connect moments across all conversations to deliver insights that help make informed business decisions

  • Customer Experience – XTIUM call recording solution with voice AI enables contact center and support leaders to quickly identify and respond to client issues, train new employees, and document customer calls.
  • Sales Coaching – Sales leaders can use XTIUM call recording solution with voice AI to review client calls with personnel; improving sales effectiveness as well as identifying potential opportunities for further engagement.
  • Human Resources – HR can now easily record and share interviews to speed hiring cycles as well as document onboarding and termination conversations.
  • Telemedicine – Healthcare organizations that provide remote consultations can now document patient engagements as well as share calls and transcriptions securely.
  • Compliance – for businesses that require encrypted call recording, XTIUM call recording solution with voice AI ensures that their PCI-DSS, HIPAA / HITRUST, and SOC2 compliance will be maintained.
  • Mergers & Acquisitions – Partners can share notes, review recordings and search key moments immediately, thereby eliminating the need to take and search through notes, lose information or miss out on important updates.
TRUSTED BY
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Industry-recognized and certified to support your IT needs

Trusted by 1,400+ mid-size and enterprise companies, we operate as an extension of your team—solving problems with urgency and accountability so you can focus on strategy, not firefighting. Our deep bench of technology specialists brings proven frameworks and real-world experience to help you secure, scale and streamline operations with fewer resources. Stop juggling vendors. Stop fighting uphill battles. Work with an IT partner who gets IT.