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From Aging PBX to Hybrid Freedom: How Mairs & Power Enabled Anywhere Work with XTIUM

Reliable, responsive cloud telephony that keeps a financial services firm connected wherever work happens.

Industry

Financial Services

Challenge

End-of-life on-prem phone system and local servers limiting flexibility and creating risk

Result

Seamless hybrid work with consistent uptime and less IT overhead

Key Product

Microsoft Teams Cloud Telephony with XTIUM support

Value

Peace of mind, fast support, and a simple all-in-one experience

"It just worked."

Rapid shift to full remote operation when COVID hit, with Teams on desktop and mobile.

"Support within hours."

Tickets typically answered the same day with phone escalation available.

"Near-zero downtime."

No meaningful outages reported after rollout. “It has just been there and worked.”
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A Partner Who Delivers Every Time

“We’ve dealt with a lot of people at XTIUM who really know the ins and outs. When there’s an issue, they know the most common fixes and get things working again. We’re pretty happy to be working with them.”

 Jeff Bogaard, Information Technology Generalist, Mairs & Power

From St. Paul Roots to Modern Flexibility

Mairs & Power, a long-established investment advisory firm, manages mutual funds and investment portfolios for individuals and organizations across the Midwest. With nearly 60 employees operating from its downtown St. Paul office, dependable communication is vital for client service and rapid response to market movement.

As technology evolved, the firm’s traditional phone system and on-premises servers began showing their age. Maintaining outdated equipment was becoming increasingly difficult, and the IT team saw an opportunity to bring communications into the same cloud ecosystem already supporting email, file sharing, and collaboration. The goal was simple: deliver flexibility and reliability without adding IT complexity.

When the COVID-19 pandemic forced offices to go remote, that decision proved to be the right one. Teams, already in place through Microsoft 365, became the foundation for secure, connected, and efficient hybrid work.

Choosing the Right Partner for a Seamless Transition

Mairs & Power evaluated multiple cloud providers but wanted a partner who could combine technical expertise with personal service. A trusted recommendation led them to Evolve IP, which later became part of XTIUM. The fit was immediate — XTIUM offered enterprise-grade reliability backed by approachable, responsive support.

For Jeff Bogaard, responsiveness made the difference. XTIUM’s support team provided hands-on assistance, quick resolutions, and reassurance that help was always available.

That dependability created a partnership built on trust, allowing Mairs & Power to move confidently into implementation.

“If we went directly to Microsoft, we would probably be doing most of our own support. With XTIUM, we have technical people ready to help when we run into an issue.”

Jeff Bogaard
Information Technology Generalist, Mairs & Power

Implementation
Building a Smooth Transition

  • Transitioned from aging PBX to cloud calling in phases.
  • Standardized on Microsoft 365 and Teams for calling, meetings, and chat.
  • Kept the experience simple by meeting users where they already worked in Teams.
  • Periodic checks such as holiday routing ensured calls reached the right people.

From Hesitation to Adoption

At first, some employees preferred basic call forwarding to personal devices. As Teams voice became familiar, most embraced the all-in-one client on desktop and mobile.

“COVID hit and everybody went home. We gave them Teams on their computer, the client on their phone, and it just worked.”

 

Jeff Bogaard
Information Technology Generalist, Mairs & Power

THE RESULTS

A Reliable, Future-Ready Foundation

  • Every employee can work securely from home, the office, or while traveling with no disruption.
  • Consistent call quality and simpler workflows with calling, chat, and files in one app.
  • Faster issue resolution through XTIUM support, usually within hours.
  • Less time spent managing phones, more time for strategic IT priorities like Windows 11, Intune, risk assessments, and Copilot planning.
“Since then, we really haven’t had to deal with outages or downtime. It has just been there and worked.”
Jeff Bogaard
Information Technology Generalist
“When I create a ticket, I usually hear from somebody within a couple of hours. And if I don’t, I can call and they will jump on it quickly.”
Jeff Bogaard
Information Technology Generalist
“If we went directly to Microsoft, we would probably be doing most of our own support. With XTIUM, we have technical people ready to help when we run into an issue.”
Jeff Bogaard
Information Technology Generalist
“Being able to do everything from everywhere made a big difference.”
Jeff Bogaard
Information Technology Generalist

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