NEW YORK - XTIUM, a global managed services provider delivering secure digital workplaces, managed security, cloud, network, and unified communications, today announced a strategic partnership with Talkdesk®, a global leader in Customer Experience Automation (CXA).
XTIUM is expanding its portfolio as part of its ongoing investment in AI-driven managed services, which includes capabilities embedded within XTIUM Cloud Manager and core service operations. The relationship will bring AI-driven CXA to XTIUM’s managed services portfolio. XTIUM will deliver XTIUM powered by Talkdesk, combining Talkdesk’s cloud-native, AI-powered contact center platform with XTIUM’s Managed Network Services (MNS) and Enterprise Service Desk (ESD) to help organizations modernize customer engagement while reducing operational complexity.
The joint solution extends beyond traditional CCaaS by embedding Customer Experience Automation across voice and digital channels, self-service, agent assistance, analytics, and workforce engagement. The platform is built to reduce cost per interaction, improve CX outcomes, and accelerate time-to-value through automation and AI.
Supported by XTIUM’s managed network, communications, and service desk operations, customers gain a secure, reliable CX foundation that ensures consistent performance for agents and customers alike, while accelerating time-to-value through AI-driven automation and orchestration
“XTIUM brings deep operational expertise across managed networks and enterprise service delivery, which is critical for making AI-powered customer experience automation successful at scale,” said Breanna Kuhl, vice president, strategic partners and channel chief, Americas at Talkdesk. “By partnering with XTIUM, we’re enabling organizations to turn Talkdesk’s CXA platform into a fully supported, enterprise-ready solution that delivers measurable outcomes from day one.”
“XTIUM has long applied AI within our managed network and service desk operations, and this partnership extends those capabilities into customer engagement workflows,” said Curtis Gaska, XTIUM’s Vice President of Channel Sales. “Together, we’re delivering a complete, end-to-end CX solution that connects network performance, agent productivity, and customer outcomes through a single trusted partner.”
The companies will target mid-size to enterprise organizations that are modernizing customer service, in industries with CX at the core, such as healthcare, finance, retail, and the public sector.
About XTIUM
XTIUM provides a modern, security-first approach to managed IT. Combining DaaS, digital workplace, managed network & service desk, UCaaS/CCaaS, cloud infrastructure, DR, and managed security. With XTIUM Cloud Manager (DEX + AI), customers gain measurable end- user experience, predictable costs, and one accountable partner end-to-end. Learn more at xtium.com and connect on LinkedIn.
Eric Stockton
XTIUM
eric.stockton@xtium.com