TAMPA, Fla.— XTIUM, a global AI Native MSP, today announced the latest release of XTAI (XTIUM Trusted AI), the next major milestone in the evolution of its award-winning AI Service Platform. Highlighted by the introduction of XTAI Orchestrator, XTIUM provides a single governance platform for all its key services: managed AI services, AI-powered voice, custom XTAI Agents, managed networks, and managed cloud. While the original XTAI launch focused on helping customers assess, plan, govern, adopt, and deploy AI, the new release enables enterprises to operate, monitor, govern, and control AI beyond the pilot stage.
As businesses deploy end user AI apps such as Microsoft Copilot, AI workflows across multiple departments, and even AI Voice platforms, a new problem is emerging: AI sprawl. Different agents, models, and platforms create fragmented visibility, inconsistent governance, and unclear accountability. XTAI Orchestrator was built to solve that problem by bringing AI from multiple vendors under a single, powerful governance framework. Additionally, Orchestrator helps organizations control escalating token cost with its powerful AI Analytics and FinOps modules.
Most organizations are no longer asking whether they should adopt AI. They are asking how to govern it, control costs, maintain compliance, and ensure AI delivers measurable business outcomes.
According to industry research, enterprise AI investment continues to accelerate while the overwhelming majority of AI initiatives fail to achieve production-scale impact. The challenge is no longer access to AI technology. It is operationalizing AI securely and effectively across the business.
XTAI Orchestrator was designed specifically to close that gap.
"As many enterprises are moving past the AI pilot phase, they’ve learned that most AI applications lack visibility, governance, accountability, and operational control," said Byron Young, Chief Product Officer at XTIUM. "XTAI Orchestrator gives organizations a single intelligence layer to govern AI across cloud, network, voice, service desk, and business workflows. It's the operational foundation enterprises need to move from experimental to production AI."
XTAI Orchestrator serves as the unified command layer for enterprise AI operations, providing organizations with a single pane of glass across AI agents, managed infrastructure, cloud environments, and business services.
Key capabilities include:
A unified operational view across environments, tools, and AI agents, providing executive-ready visibility into performance, risk, cost, and service delivery.
Business leaders can ask questions in plain language and receive immediate answers without waiting for custom reports or technical analysis.
Forecast costs, identify risks, and anticipate capacity constraints before they become business-impacting issues.
AI-generated summaries provide leadership teams with clear operational insights, risks, and recommendations without manual report creation.
Track AI consumption and costs across agents and workflows, enforce spending controls, and connect cost directly to business outcomes and departmental usage.
Continuous attestation and audit-ready reporting aligned to emerging frameworks including NIST AI RMF and ISO/IEC 42001.
Real-time visibility into service health, SLA attainment, incidents, and operational performance.
Embedded within XTAI Orchestrator, are capabilities the power the deployment of governed AI agents. XTAI’s AI Agent Management core gives organizations the ability to rapidly onboard, monitor, secure, and optimize AI agents, while maintaining complete visibility and control through the broader Orchestrator experience.
Unlike consumer-grade AI agent tools, XTAI Orchestrator's Agent and Model management were to scale to large enterprise and carrier environments and include:
XTAI Agent Management has been proven within XTIUM's own operations for nearly 2 years, supporting AI-enhanced managed services, and automating a large majority of its service desk workflow volume.
For customers, XTAI Orchestrator represents more than a product release.
It provides a path to sustainable AI operations.
Organizations can now:
Most importantly, customers gain a single accountable partner for the entire AI lifecycle—from readiness and governance to deployment, operations, optimization, and ongoing management.
For more than 25 years, XTIUM has helped organizations manage critical IT infrastructure across network, cloud, security, communications, and digital workplace environments.
With XTAI Orchestrator, XTIUM continues to add to its leadership role of being the industry’s first, true AI Native MSP.
As Gartner recently noted, XTIUM demonstrates "excellent market alignment" by anticipating the shift toward AI-native autonomous operations and helping organizations integrate agentic AI workloads into enterprise environments.
XTAI Orchestrator is available immediately for customers deploying XTAI Managed AI services. With AI agent management and governance at the center of XTAI Services Core. Organizations can begin their AI journey with a free AI Readiness Assessment and build toward fully governed AI operations under a single XTIUM relationship.
To learn more, visit xtium.com/ai-services.
About XTIUM
XTIUM is a global AI Native MSP trusted by more than 1,700 organizations worldwide. Through its XTAI platform, XTIUM helps businesses assess, govern, deploy, and operate AI while delivering secure cloud, network, cybersecurity, digital workplace, and communications services under a single accountable partnership. XTIUM is a four-time Gartner® Magic Quadrant™ Leader in Managed Network Services, recognized as the #1 provider for Automation & AI in Gartner's 2026 Critical Capabilities report, and recipient of the 2026 AI Breakthrough Award for AIOps Solution of the Year.